Service Manager
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About this role
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Grecotel Hotels & Resorts, the leading hotel chain in Greece, is hiring a Service Manager to join its team. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations.
Responsibilities
- Manage and supervise the day-to-day operations of all service restaurants within the hotel
- Ensure high levels of customer satisfaction by consistently delivering exceptional service
- Maintain and implement standard operating procedures to ensure smooth and efficient restaurant operations
- Oversee staffing requirements, including training and performance management
- Collaborate with the culinary team to ensure high-quality food and beverage offerings
- Handle guest feedback and resolve any issues or complaints in a timely and effective manner
Requirements
- 2+ years of experience in a managerial role in the food and beverage industry, preferably in a luxury hotel or resort setting
- Bachelor's degree in Hospitality Management or a related field is preferred
- Strong knowledge of food and beverage operations
- Excellent leadership and team management skills
- Exceptional customer service and communication skills
- Ability to work in a fast-paced environment and handle multiple priorities
- Fluency in English, knowledge of additional languages will be considered as an asset
Benefits
- Competitive salary package and additional benefits
- Career development within Greece's leading hospitality group
- Opportunities for internal mobility and long-term career growth
- Accommodation (if necessary) and full board
- Transportation support and/or travel expenses
- Access to training and educational programs
- A dynamic and supportive working environment
- Employee discounts across Grecotel hotels and selected partner businesses
- A people-focused culture built on teamwork, respect and excellence
Company
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