Service Onboarding Training Specialist (Automotive Aftersales)
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About this role
About Lucid
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.
We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.
We are looking for a passionate and experienced Service Onboarding Specialist to join our growing team. In this role, you will design, launch, and continuously refine the onboarding experience for every new hire within a Lucid service center—whether they are Technicians, Service Advisors, Parts Advisors, Service Managers, or support staff. Your mission is to ensure that every new team member receives the knowledge, tools, and confidence needed to deliver exceptional customer service and technical expertise from day one.
This role requires a basic understanding of electric vehicle (EV) systems, service operations, parts management, and the workflows that drive a high‑performance service center, and the ability to support the creation of engaging, effective onboarding programs for a variety of roles.
The Role
- Deliver a comprehensive onboarding program (in‑person, virtual, and e‑learning) for new service hires.
- Ensure new employees have the correct system access (DMS, parts ordering, diagnostic tools and more) by coordinating with IT and tracking access approvals.
- Guide employees through the first 90 days of the company, providing milestones, check‑ins, and resources to accelerate their integration.
- Create training materials, including manuals, presentations, videos, and e-learning modules.
- Provide training on service processes, customer service standards, and best practices for handling customer inquiries and concerns.
- Work directly with service teams in the field to reinforce training and provide on-the-job coaching.
- Identify and address knowledge gaps through continuous feedback and support.
- Develop and maintain a feedback loop with field teams to improve training content and delivery.
- Demonstrate flexibility in the face of shifting priorities in a fast-paced environment
Qualifications
- 3–5 years of experience in service and/or parts training, operations, or customer service (automotive or EV experience preferred).
- Demonstrate a strong, engaging presentation and facilitation presence, actively listening and quickly adapting content to meet the needs of a diverse audience.
- Proven experience developing and delivering operational training.
- Strong understanding of service processes, customer service standards, and parts management.
- Excellent presentation and facilitation skills with the ability to engage diverse audiences.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Problem-solving mindset and attention to detail.
Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.
Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.
Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.
Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.
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