Service Operations Leader AME

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

About the role

The Head, Service Operations Americas is responsible for leading all service execution activities across the Americas region, including service estimation, project management, field execution, superintendents, third-party labor management, inventory coordination, customer execution support, and operational performance management.

• Lead all service project management activities across the Americas region and ensure projects are delivered safely, on-time, and profitably.
• Lead field execution activities including turnarounds, revamps, repairs, inspections, installations, and service projects.
• Lead service estimation activities supporting aftermarket and turnaround opportunities.
• Support sales organizations during opportunity qualification, customer meetings, and proposal development.
• Lead planning and deployment of internal and external service resources.
• Manage relationships with subcontractors, labor providers, specialty contractors, and field service partners.
• Oversee service-related inventory, tooling, equipment, logistics, and mobilization readiness.
• Develop and manage regional service operations KPIs and management cadence reviews.
• Drive improvements in execution speed, productivity, customer responsiveness, and operational effectiveness.

SUPERVISORY RESPONSIBILITIES:  

• Manage superintendent leadership and establish consistent field execution standards across the region.

QUALIFICATIONS:

• Bachelor's degree in Engineering, Construction Management, Business, Operations Management, or related discipline preferred.
• 10+ years of progressive experience in industrial field services, turnaround operations, maintenance services, project execution, or construction management.
• Minimum 5 years of leadership experience managing project execution and field service organizations.
• Experience leading multi-country or regional service operations organizations preferred.
• Strong knowledge of project management, turnaround execution, cost control, operational planning, customer management, and safety leadership.

TRAVEL: Up to 40%

What we offer you

What We Offer You

• 15 days of paid time off and 12 company-paid holidays

• 401k plan with a 6% match

• Comprehensive health plan including medical, dental, vision, Life, short-term & long-term disability

• Health savings account matching

• Motivating wellness program

• Employee Assistance Program

• Paid paternal leave

• Gym reimbursement

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
 

We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.