Service Sales Manager

• Lead a high-performing service sales team

• Enjoy an attractive remuneration package including base salary, superannuation, car allowance and generous sales incentives

• Join a global leader recognised for safety, quality and innovation

At KONE, we don’t just move people, we help cities, communities and buildings work better every day.

You’ll see our elevators, escalators and digital solutions in buildings everywhere. Behind every journey is a team of people committed to keeping communities connected, customers supported and cities moving.

Your next move could take our Service Sales team to the next level.

We are looking for a commercially focused and people-oriented Service Sales Manager to lead our Sales Team based in Melbourne, VIC. In this role, you will enable growth across our lift and escalator maintenance portfolios, build trusted customer partnerships, and coach a motivated team to deliver great results. You will lead customer strategy by identifying opportunities, improving sales capability, and creating a high-performance culture built on collaboration, accountability and continuous improvement.

What will you be doing?

• Lead, coach and develop a motivated team of sales professionals to achieve strong commercial outcomes.

• Build trusted, long-term customer relationships that create value for customers and KONE.

• Use a consultative sales approach to understand customer needs, identify opportunities and grow maintenance portfolios.

• Drive sales performance, margin discipline and pipeline execution in line with KONE guidelines.

• Partner closely with internal stakeholders to align customer solutions, operational delivery and commercial priorities.

• Provide clear weekly and monthly reports, forecasts and performance insights.

• Champion continuous improvement across sales processes, capability and customer experience.

What are we looking for?

• A customer-first, value-driven mindset and the confidence to lead in a high-performance environment.

• Demonstrated sales management experience, ideally within building services or another fast-paced technical environment.

• Experience building a strong sales culture, improving capability and lifting team performance.

• A passion for sales, with a proven track record of delivering results and strengthening customer relationships.

• A highly motivated leadership style with the ability to engage, mentor and develop others.

• Strong communication, presentation and negotiation skills.

• Confident reporting, forecasting, pricing and commercial decision-making.

Why join KONE?

• Be part of a global organisation with genuine career progression opportunities.

• Access benefits designed to support, engage and motivate.

• Grow your capability through comprehensive learning and development programs.

• Work with industry-leading products, digital solutions and technology that help shape the future of urban mobility.

Note: Applicants must either be a permanent resident or citizen of Australia or be a citizen of New Zealand to apply for this position.  

This role is being sourced directly by KONE.  We respectfully request no agency approaches.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html