Cummins·11 days ago
11 days ago
Service Supervisor
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What you'll do
- Lead and develop a high-performing team of Service Technicians and Team Leaders by providing coaching, guidance, performance feedback, and opportunities for professional growth.
- Ensure efficient service operations by coordinating technician schedules, allocating resources effectively, and maintaining high levels of productivity and repair quality.
- Drive customer satisfaction by ensuring repairs are completed accurately, on time, and aligned with customer expectations and approved quotations.
- Provide technical leadership and first-line support to technicians, helping resolve operational challenges quickly while escalating complex issues when necessary.
- Manage service logistics, including materials, equipment, and workforce utilization, to deliver safe, quality-driven, and cost-effective operations.
- Strengthen customer relationships through proactive communication, regular repair status updates, and the timely resolution of warranty and service concerns.
- Contribute to business performance by monitoring branch goals, tracking operational targets, and implementing actions that improve service delivery and customer outcomes.
- Champion continuous improvement initiatives by identifying process enhancement opportunities, streamlining workflows, and adapting operations to meet evolving customer and organizational needs.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We are looking for a talented Service Supervisor to join our team specializing in Service for our Service Operations Department in Dublin, Ireland.
In this role, you will make an impact in the following ways:
- Lead and develop a high-performing team of Service Technicians and Team Leaders by providing coaching, guidance, performance feedback, and opportunities for professional growth.
- Ensure efficient service operations by coordinating technician schedules, allocating resources effectively, and maintaining high levels of productivity and repair quality.
- Drive customer satisfaction by ensuring repairs are completed accurately, on time, and aligned with customer expectations and approved quotations.
- Provide technical leadership and first-line support to technicians, helping resolve operational challenges quickly while escalating complex issues when necessary.
- Manage service logistics, including materials, equipment, and workforce utilization, to deliver safe, quality-driven, and cost-effective operations.
- Strengthen customer relationships through proactive communication, regular repair status updates, and the timely resolution of warranty and service concerns.
- Contribute to business performance by monitoring branch goals, tracking operational targets, and implementing actions that improve service delivery and customer outcomes.
- Champion continuous improvement initiatives by identifying process enhancement opportunities, streamlining workflows, and adapting operations to meet evolving customer and organizational needs.
Company
Cummins
Co. Dublin, Ireland
Company facts come from this company's own listings. We only show what the postings themselves carry.