Service Supervisor - FIFO

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We are looking for a talented Service Supervisor to join our team supporting workshop and field operations within our Port Hedland workshop. This is an 8:6 FIFO temporary secondment opportunity from Perth, giving employees the chance to experience FIFO life, gain exposure to the Pilbara and broaden their leadership capability while maintaining their connection to their current Cummins branch.

The role will suit a safety-focused and customer-driven leader who enjoys coaching teams, managing priorities and ensuring service work is completed to a high standard. It is also a great opportunity for employees who are curious about FIFO, want to experience life in the Pilbara and are interested in developing new skills without committing to a permanent move away from their home branch or team.

Ever wondered what FIFO is really like? This temporary secondment offers the chance to step into a FIFO leadership role, experience the Port Hedland operation firsthand and return to your home branch at the completion of the assignment.

Why consider this temporary secondment?

• Gain leadership experience in a FIFO environment while supporting a busy Port Hedland operation.

• Experience life in the Pilbara and build exposure to a key Cummins regional operation.

• Develop new skills, broaden your operational knowledge and strengthen your leadership capability while remaining within Cummins.

• Return to your home branch at the completion of the secondment, with valuable FIFO and Pilbara experience to bring back to your team.

In this role, you will make an impact in the following ways:

• Supervise and coordinate daily service activities across workshop and/or field operations, ensuring work is planned, prioritised and completed safely and efficiently.

• Provide leadership, coaching and technical support to technicians and apprentices, helping build capability and maintain high standards of workmanship.

• Drive a strong safety culture by ensuring adherence to all relevant Health, Safety and Environmental policies, procedures and legislative requirements, while reporting and escalating any issues or incidents appropriately.

• Support service delivery by reviewing work requirements, allocating resources, monitoring progress, resolving operational issues and ensuring quality documentation is completed accurately.

• Build strong customer relationships by communicating effectively, responding to service priorities and supporting timely, customer-focused solutions.

• Monitor service performance, technician utilisation and job progress to help maintain productivity, quality outcomes and customer satisfaction.

To be successful in this role you will need the following:

• Mechanical trades qualification as a Heavy Vehicle Mechanic, Diesel Mechanic or equivalent trade background.

• Previous supervisory, leading hand or team leadership experience within a workshop, field service, mining, heavy diesel or engine product environment.

• Strong technical understanding of diesel engines, diagnostics, repairs, preventative maintenance and service operations.

• Demonstrated ability to coach, develop and support technicians while managing competing priorities in a fast-paced service environment.

• Strong communication, customer service, planning and problem-solving skills, with the ability to build effective working relationships with customers and internal teams.

• Solid diagnostic and IT capability, including confidence using service systems, documentation tools and business system input screens.

• Experience with Cummins engines and heavy diesel products is highly regarded.

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.