South East Asia Tour Operations Specialist

At Asiaventura, our mission is to create immersive small-group journeys across South East Asia that go beyond conventional tourism. We connect our travelers with authentic cultures, local communities, and unique experiences, while promoting responsible and sustainable travel throughout the region.

Behind every unforgettable journey is a strong operational foundation and a reliable network of local partners. As an Operations Specialist, you play a key role in making our trips possible by managing bookings with suppliers, building and maintaining long-term partner relationships, and continuously identifying outstanding accommodations, activities, and service providers (including. DMCs). Your work directly contributes to enhancing our travel products and ensuring seamless, high-quality experiences for our guests.

At Ventura TRAVEL, you will always feel welcome. We foster a culture where every team member feels valued, empowered, and connected through a shared passion for authentic travel, cultural exchange, and adventure.

Ventura TRAVEL was ranked #14 among Germany’s Best Employers 2024 by ZEIT and Kununu, out of thousands of rated companies.

Note: This is a remote position based in South East Asia. Applications will be considered in English only.

On daily basis, you will

• Manage reservations and operational coordination for our trips, ensuring smooth execution from planning to departure.
• Source, assign, and support Tour Conductors for departures across Asia and support Tour Conductors on the ground when needed.
• Build and maintain strong relationships with suppliers, service providers, and Tour Conductors.
• Negotiate competitive rates while ensuring the highest quality standards.
• Review invoices, prepayments, and operational expenses accurately.
• Identify and onboard new suppliers to continuously improve our travel products.
• Make cost-efficient decisions without compromising the guest experience
• Occasional handling of emergencies and unexpected situations
• Integrate AI into Workflow.

The basics you bring along 

• Fluent in English and Vietnamese, with excellent written and verbal communication skills.
• Proven operational experience in Ground Operations with a tour operator or DMC operating multi-day group tours in Southeast Asia.
• Proven experience managing end-to-end tour operations, including reservations, accommodation, transportation, activities, and departure logistics.
• Hands-on experience recruiting, training, briefing, scheduling, and managing Tour Conductors (TCs) to deliver consistently outstanding guest experiences.
• Proven experience sourcing, negotiating, contracting, and managing the performance of local suppliers across Southeast Asia.
• Strong understanding of the tourism industry, operational standards, logistics, and cultural practices throughout Southeast Asia.
• Demonstrated ability to independently manage multiple departures, resolve operational disruptions & emergencies, and maintain exceptional service quality under pressure.
• Strong commercial mindset with experience negotiating supplier rates while balancing quality, guest experience, and operational costs.
• Highly organized, detail-oriented, and committed to delivering exceptional quality.
• Proficient in reservation and operational systems, with a strong interest in using AI and automation to improve efficiency and service quality.

You can impress us even more

• Experience operating tours across multiple Southeast Asian destinations.
• An existing network of trusted tourism suppliers and industry partners in Southeast Asia.
• Experience developing Tour Conductors through coaching, training, and performance management.
• Proven success improving operational processes through automation, AI, or digital tools.
• Experience negotiating supplier contracts and driving operational efficiencies without compromising guest experience.
• Additional language skills including German or French and relevant to Southeast Asia.

What we promise you 

• Freedom to be creative in achieving results.
• International & friendly working environment.
• Quarterly Social Days and Team Events.
• Work out of other offices in the Ventura network around the world.
• Opportunity to constantly learn and grow.
• We care about the well-being of your employees (regular O3, satisfaction surveys etc.)
• Yearly 2-week-offsite, if we achieve our goals.
• Participation in the overall company's profits.
• Visit our Career Page to get more insights into our office life.

Confidentiality & Diversity 

Applications at Ventura TRAVEL are treated with strict confidentiality. We use a professional HR-Software that only grants access to your applications to HR, the Recruiting Manager, and the interviewers.  It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.