Spanish Speaking Player Support Specialist - Work In Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading organizations. As a leader in European recruitment, we specialize in placing professionals in high-growth sectors, ensuring a seamless transition and a successful career trajectory for every candidate we represent.

Job Overview

We are currently seeking a passionate gaming enthusiast for the Spanish Speaking Player Support Specialist position in Bulgaria. This role is a unique opportunity to join a fast-paced environment in the Gaming & Esports industry, where your primary mission will be to ensure our players receive world-class support while expanding our presence among Spanish-speaking jobs in Europe.

Key Responsibilities

• Provide high-quality technical and account support to players via live chat, email, and social media channels.
• Champion the player experience within the Gaming & Esports ecosystem by resolving inquiries regarding game mechanics, billing, and technical performance.
• Stay updated on the latest industry trends, patch notes, and esports tournament schedules to provide accurate, real-time information to our player community.
• Collaborate with internal teams to escalate complex technical issues and provide feedback to improve the overall gaming environment.
• Maintain a high level of professionalism and brand alignment while representing one of the most respected names in the gaming world.
• Contribute to the positive culture of our Sofia office by sharing your passion for gaming with a diverse international team.

Requirements

• Native or fluent Spanish (spoken and written).
• Valid EU passport (mandatory).
• Strong passion for the Gaming & Esports industry with a deep understanding of current titles and gaming communities.
• Excellent communication skills and a customer-centric mindset suitable for competitive Spanish-speaking jobs.
• Resilience and the ability to thrive in a dynamic, on-site environment in Sofia, Bulgaria.
• Proficiency in English, which is the corporate language of our client.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Exposure to the international Gaming & Esports market
• And Much More...

Life in Bulgaria

Sofia is rapidly becoming a top destination for professionals looking for high-quality jobs in Bulgaria, offering a perfect blend of historic charm and modern energy. With stunning mountain views, a vibrant nightlife, and a welcoming community, Bulgaria provides an exceptional backdrop for your career in gaming.

Choosing the Spanish Speaking Player Support Specialist position in Bulgaria means enjoying a lower cost of living while experiencing a rich, European lifestyle. We take care of every detail regarding your relocation, ensuring that your move to Bulgaria is smooth, rewarding, and the start of a fantastic chapter in your life.

How to Apply

If you are ready to take your gaming passion to the professional level with an industry leader, we want to hear from you. Click the Apply Now button to submit your CV and begin your journey toward one of the most exciting Spanish-speaking jobs on the market. We look forward to reviewing your application.

Warm regards,
The Recruitment Team at Mercier Consultancy Group