Sr Customer Service Analyst

Become part of our team as a Sr Customer Service Analyst, responsible for implementing and optimising contact centre systems. Oversee telephony, CRM, WFM, and reporting platforms, ensuring system performance and data accuracy. Ideal for candidates with strong analytical skills and experience in contact centre technology administration.

Skills

• contact center systems administration
• crm systems
• wfm systems
• quality assurance
• reporting and analytics
• system troubleshooting
• data integrity management
• system integration
• process improvement
• project management
• data visualization
• automated process automation
• system documentation
• vendor management
• stakeholder management
• cross-functional collaboration
• automotive industry knowledge
• cloud technologies
• bi tools
• system security management