Sr Customer Service Order Management Rep

We are seeking a Sr Customer Service Order Management Rep to serve as the primary liaison between customers and the supply chain, managing the end-to-end pre-order to shipment process. Key responsibilities include coordinating fulfilment and providing technical support. Ideal candidates have significant experience in customer service or account management within manufacturing or aftermarket environments.

Skills

• oracle
• order management
• customer service
• crm platforms
• erp systems
• fulfillment coordination
• cross-functional collaboration
• process improvement
• claims processing
• returns processing
• data integrity
• problem solving
• sales communication tools
• technical support
• manufacturing environment experience
• aftermarket environment experience