NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in United States of America
2 days ago
Apply with autofill
Apply with autofill
Davita·2 days ago
2 days ago

Sr Director, Clinical Programs (Clinical Transformation)

05555, United States of AmericaSenior · 10-15 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at davita

How you compare FREE

?
Your scoreYour score: not yet known
→
37
Top 10%Top 10%: 37 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in United States.

Must-have skills for this role

  • strategic planning
  • project management
  • clinical analytics
  • healthcare administration

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Shapes strategic direction
  • Builds deep understanding of clinical processes and care delivery models that influence patient clinical outcomes.
  • Crafts problem statements that are informed by KPIs and clinical analytics in ways that clarify where we should focus effort.
  • Develops impactful solutions
  • Leverages hypothesis-based approach to identify, assess, test and quantify impact of interventions to improve clinical outcomes.
  • Identifies when it is appropriate to leverage technological solutions, captures key user requirements, and partners with internal or external partners in solution development.
  • Leads execution across multiple functions
  • Ensures work stays on track across many functional areas through robust project management.
  • Distills complex concepts into cohesive, impactful stories.
  • Presents comfortably and compellingly to senior audiences.
  • Allocates team resources to ensure all timelines and deliverables are met.
  • Supports direct reports and builds relationships

What they're looking for

  • Bachelor’s degree in Business, Healthcare Administration, Engineering, Life Sciences, or a related field (or equivalent practical experience).
  • 8+ years of progressive professional experience, including leadership in large-scale business or clinical transformation from concept through implementation with measurable impact.
  • Demonstrated ability to build executive-level relationships, influence cross-functional teams, and drive sustainable change.

Nice to have

  • Advanced degree strongly preferred (MBA, MPH, MHA, MS, MD/DO, or MSN).
  • 12+ years of total professional experience with a track record of executive leadership in healthcare strategy, management consulting, or care delivery innovation.
  • Formal change management certification or methodology training (e.g., Prosci/ADKAR, Lean Six Sigma).
  • Deep familiarity with healthcare clinical workflows, care delivery models, or value-based care.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Posting Date

09/18/2026

2000 16th Street, Denver, Colorado, 80202, United States of America

Purpose of the Job:

As the Senior Director of Clinical Transformation, you will shape and execute enterprise-wide strategic initiatives that directly elevate clinical outcomes and enhance the quality of life for over 200,000 kidney care patients nationwide.

You will lead a multidisciplinary, high-caliber team with backgrounds spanning management consulting, healthcare delivery, and project management. You will be responsible for identifying high-value clinical opportunities, driving complex cross-functional work streams, fostering strong organizational alignment, and presenting strategic recommendations to executive leadership.

Essential Duties & Responsibilities:

Shapes strategic direction

  • Builds deep understanding of clinical processes and care delivery models that influence patient clinical outcomes.

  • Crafts problem statements that are informed by KPIs and clinical analytics in ways that clarify where we should focus effort.

Develops impactful solutions

  • Leverages hypothesis-based approach to identify, assess, test and quantify impact of interventions to improve clinical outcomes.

  • Identifies when it is appropriate to leverage technological solutions, captures key user requirements, and partners with internal or external partners in solution development.

Leads execution across multiple functions

  • Ensures work stays on track across many functional areas through robust project management.

  • Distills complex concepts into cohesive, impactful stories.

  • Presents comfortably and compellingly to senior audiences.

  • Allocates team resources to ensure all timelines and deliverables are met.

Supports direct reports and builds relationships

  • Inspires direct reports, cross-functional groups, and senior leaders to action.

  • Develops and mentors teammates.

  • Successfully manages relationships with senior business leaders through effective communication and strong interpersonal skills.

Practices DaVita’s core values

  • Embodies DaVita’s core values on a daily basis.

  • Has a growth mindset.

Travel:

  • Up to 20% travel may be required at times; though typical travel is 5%.

Requirements:

  • Bachelor’s degree in Business, Healthcare Administration, Engineering, Life Sciences, or a related field (or equivalent practical experience).

  • 8+ years of progressive professional experience, including leadership in large-scale business or clinical transformation from concept through implementation with measurable impact.

  • Demonstrated ability to build executive-level relationships, influence cross-functional teams, and drive sustainable change.

Preferred:

  • Advanced degree strongly preferred (MBA, MPH, MHA, MS, MD/DO, or MSN).

  • 12+ years of total professional experience with a track record of executive leadership in healthcare strategy, management consulting, or care delivery innovation.

  • Formal change management certification or methodology training (e.g., Prosci/ADKAR, Lean Six Sigma).

  • Deep familiarity with healthcare clinical workflows, care delivery models, or value-based care.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

  • Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

  • Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

  • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

The above statements describe the general nature and level of work being performed by individuals employed in this position. This job description is not intended to be an exhaustive list of all duties and responsibilities required in this position. This job description does not constitute an employment contract.

#LI-RF

At DaVita, we strive to be a community first and a company second.  We want all teammates to experience DaVita as "a place where I belong."  Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

The Salary Range for the role is $129,000.00 - $205,000.00 per year.

 

 

 

For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

  

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.

Company

Davita
05555, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Davita's careers site·first seen 18 Sept 2026·last verified 18 Sept 2026·How we source jobs

Similar jobs

  • Head of Platform Engineering at reductoSan Francisco Office, United States of America–match not yet calculated
  • Director - Drug Product Analytics Development at PfizerGroton, United States of America–match not yet calculated
  • Director, Business Strategy - Club Transformation at Walmart(USA) Sam's Home Office AR Bentonville Home Office–match not yet calculated
  • Customer Service Manager at spartannashCharlevoix, United States of America–match not yet calculated
  • Customer Experience Manager at fivebelowFarmington Hills, United States of America–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in United States
  • Customer Service Representative jobs in United States
  • Customer Service Team Lead jobs in United States
  • Customer Experience Specialist jobs in United States
  • Customer Service Manager jobs in United Kingdom
  • Customer Service Manager jobs in India