EXL·1 month ago
1 month ago
Sr Executive - Collection - Insurance
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About this role
- Role primarily involves managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling.
- Works towards maximizing cash inflows & reducing bad debts.
- Understanding of O2C Cycle/AR, working knowledge of collections, account receivable analysis
- Timely updates of process changes in SOP’s
- Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency
- Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
- Ensure fair methods are used to collect outstanding balance on the account Internal Candidates
Company
EXL
Delhi NCR, India
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