System Support Administrator
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What you'll do
- Providing day-to-day administrative support to the Service Department.
- Maintaining accurate service records, job files, contracts, and documentation.
- Preparing reports, correspondence, and service-related documentation.
- Scheduling service appointments, maintenance visits, and technician workloads.
- Coordinating job allocations, follow-ups, and service completion updates.
- Liaising with technicians and supervisors to ensure schedules are met.
- Acting as the first point of contact for service-related enquiries (phone, email, in person).
- Communicating service updates, delays, and completion notifications to customers.
- Handling customer queries professionally and escalating issues when required.
- Assisting with service invoicing, purchase orders, and job costing.
- Processing timesheets, service reports, and warranty claims where applicable.
- Ensuring service data is accurately entered into internal systems.
What they're looking for
- Proven experience in an administrative or office support role.
- Strong organisational and time management skills.
- Excellent communication and customer service skills.
- High attention to detail and accuracy.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and business systems.
Nice to have
- Experience in a service, maintenance, or technical environment.
- Familiarity with job management, CRM, or ERP systems.
- Basic understanding of invoicing and service workflows.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
MARCO, a globally recognised automation and technology company and part of the ATS Group, is seeking an organised and pro-active Systems Support Administrator to provide administrative and operational assistance to the Service Team, maintain high standards of stakeholder support and ensuring the smooth running of the department.
This office-based role in Edenbridge is offered on a minimum 12-month fixed term basis and potentially a slightly longer contract term depending on availability to start.
Main responsibilities:
This role acts as a key point of coordination between technicians, Service Managers, customers, and external vendors, ensuring service processes, documentation and communications are accurate and timely. Main responsibilities include:
- Administrative Support
- Providing day-to-day administrative support to the Service Department.
- Maintaining accurate service records, job files, contracts, and documentation.
- Preparing reports, correspondence, and service-related documentation.
- Scheduling & Coordination
- Scheduling service appointments, maintenance visits, and technician workloads.
- Coordinating job allocations, follow-ups, and service completion updates.
- Liaising with technicians and supervisors to ensure schedules are met.
- Customer Service & Communication
- Acting as the first point of contact for service-related enquiries (phone, email, in person).
- Communicating service updates, delays, and completion notifications to customers.
- Handling customer queries professionally and escalating issues when required.
- Financial & System Support
- Assisting with service invoicing, purchase orders, and job costing.
- Processing timesheets, service reports, and warranty claims where applicable.
- Ensuring service data is accurately entered into internal systems.
- Compliance & Quality
- Ensuring service documentation complies with company policies, safety, and quality standards.
- Supporting audits and inspections by maintaining accurate records.
- Assisting with continuous improvement of service administration processes
Skills & Qualifications:
Essential
- Proven experience in an administrative or office support role.
- Strong organisational and time management skills.
- Excellent communication and customer service skills.
- High attention to detail and accuracy.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and business systems.
Desirable
- Experience in a service, maintenance, or technical environment.
- Familiarity with job management, CRM, or ERP systems.
- Basic understanding of invoicing and service workflows.
If you are proactive, organised and skilled at handling multiple priorities then this role offers a unique opportunity to contribute to our business growth and be a key player in delivering cutting-edge solutions to the Fresh Produce industry across 45 countries.
Employee Benefits Package:
- Generous Annual Leave: Enjoy a well-deserved work-life balance with 25 days of annual leave in addition to recognized bank holidays.
- Comprehensive Health Coverage: Access peace of mind with our private medical insurance, ensuring your health and well-being are a top priority.
- Salary Sacrifice Pension Scheme: Invest in your future with our salary sacrifice pension scheme, providing a solid foundation for your retirement plans and reducing your monthly tax and NI.
- Convenient Onsite Parking: Experience hassle-free commuting with our onsite parking facilities, making your journey to work more convenient and stress-free.
We value our employees and are committed to providing a competitive benefits package that enhances your overall work experience and supports your personal and professional wellbeing.
Further details:
- 35 hours per week, Monday to Friday.
- Office based role.
- Full-time, fixed-term contract
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: £25,000.00-£28,000.00 per year
Work Location: In person
Company
Company facts come from this company's own listings. We only show what the postings themselves carry.