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Jobs / Customer Service Team Lead in Ireland
9 days ago
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BWG Foods·E-commerce·9 days ago
9 days ago

Team Leader

Carlow, IrelandFull-timeOn-siteMid · 2-5 yearsCustomer Service Team Lead

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Top 10% of NextRaise users matched against Customer Service Team Lead roles in Ireland.

Must-have skills for this role

  • customer service
  • staff supervision
  • stock control
  • training

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What you'll do

  • Providing support in the absence of the Cash & Carry Manager/Assistant Manager, and to carry out any duties as required (including key holding responsibilities).
  • Communicate effectively with customers & staff ensuring queries are resolved efficiently & effectively.
  • The supervision, mentoring and training of new & existing staff.
  • Assisting and growing customer sales.
  • Attention to detail in all aspects – ensuring accurate, professional and speedy processing of customers’ orders.
  • Ensuring compliance with the Wholesale Standards Programme
  • Working in conjunction with Management in relation to effective replenishment and stock control in line with company procedures, whilst also ensuring stock availability to meet customer needs
  • Working in conjunction with Cash & Carry Management to ensure the branch is prepared for Quarter End activities
  • Ensuring security of Cash & Carry is maintained, protecting employees and stock
  • Ensuring the effective supervision of employees in the Value Centre, as directed
  • Contribute to the operation of the branch in a customer focused/friendly manner
  • Minimising expenditure and, where appropriate, assist with the management of overheads

What they're looking for

  • Be a highly motivated self-starter
  • Have strong interpersonal skills, with the ability to communicate with customers and suppliers in a professional manner
  • Have experience in a customer-facing role
  • Have experience of the licensed and/or grocery, catering trade
  • Have the ability to contribute to the management of day-to-day floor operation of the Cash & Carry, including staff, stock control, deliveries & merchandising
  • Be flexible with start / finish times and ensure operational demands are facilitated
  • Have some understanding of HACCP

Nice to have

  • Experience in the Chill/Frozen sector is an advantage
  • Forklift experience is an advantage

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Team Leader – VC Carlow

Applications are invited for the positions of Team Leader in Value Centre Carlow on a permanent full-time basis. The successful candidate will provide support to the Cash & Carry Management Team to ensure the Value Centre operates in a professional, compliant, and profitable manner.

KEY RESPONSIBILITIES OF A TEAM LEADER INCLUDE:

• Providing support in the absence of the Cash & Carry Manager/Assistant Manager, and to carry out any duties as required (including key holding responsibilities).

• Communicate effectively with customers & staff ensuring queries are resolved efficiently & effectively.

• The supervision, mentoring and training of new & existing staff.

• Assisting and growing customer sales.

• Attention to detail in all aspects – ensuring accurate, professional and speedy processing of customers’ orders.

• Ensuring compliance with the Wholesale Standards Programme

• Working in conjunction with Management in relation to effective replenishment and stock control in line with company procedures, whilst also ensuring stock availability to meet customer needs

• Working in conjunction with Cash & Carry Management to ensure the branch is prepared for Quarter End activities

• Ensuring security of Cash & Carry is maintained, protecting employees and stock

• Ensuring the effective supervision of employees in the Value Centre, as directed

• Contribute to the operation of the branch in a customer focused/friendly manner

• Minimising expenditure and, where appropriate, assist with the management of overheads

• To undertake any other activities as required in line with operational demands.

THE SUCCESSFUL TEAM LEADER WILL:

• Be a highly motivated self-starter

• Have strong interpersonal skills, with the ability to communicate with customers and suppliers in a professional manner

• Have experience in a customer-facing role

• Have experience of the licensed and/or grocery, catering trade

• Have the ability to contribute to the management of day-to-day floor operation of the Cash & Carry, including staff, stock control, deliveries & merchandising

• Be flexible with start / finish times and ensure operational demands are facilitated.

• Have some understanding of HACCP

• Experience in the Chill/Frozen sector is an advantage.

• Forklift experience is an advantage

E-commerce

Company

BWG FoodsE-commerce
Carlow, Ireland

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from BWG Foods's careers site·first seen 14 Sept 2026·last verified 14 Sept 2026·How we source jobs

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