Technical Account Manager - Everbridge 360 Prepare
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What you'll do
- Represent Everbridge as a member of our client's business continuity and global security teams during the deployment, and expanding use, of the Everbridge solution
- Provide project management support, technical consultancy, system design and configuration support, emergency management and security technology expertise and training
- Act as the advocate for the customer within Everbridge and act as an escalation point when necessary
- Work closely with our clients, account managers, technical support, customer success and product development teams
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Everbridge 360 AI simplifies critical event management with its intuitive design and powerful risk mitigation features. By streamlining emergency response, minimizing communication delays, and improving operational efficiency, it strengthens your organization’s resilience like never before.
The Technical Account Manager (TAM) is the primary technical point of contact and trusted advisor for assigned Everbridge 360 AI Prepare customers. Reporting into Technical Account Management, the TAM owns the technical relationship, platform adoption, governance, and ongoing optimization of the Everbridge 360 AI Prepare solution.
The TAM acts as an extension of the customer’s business continuity team and serves as the customer advocate within Everbridge, coordinating across Account Management, Product, and Engineering to drive long-term customer success and retention.
Company
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