Technical Lead, End User Services
Sign up free to see how well your resume matches this role.
What you'll do
- Oversight of global standards for endpoint provisioning and lifecycle management
- Lead efforts to consolidate tools and policies across legacy and acquired environments
- Nexthink mastery with expertise in device monitoring and automation implementation.
- Own the collaboration platform roadmap and related policy enforcement
- Partner with Legal, Product, and IT stakeholders to evaluate, consolidate, and evolve toolsets
- Manage MSP and other external vendors, including delivery accountability
- Define and monitor performance metrics, SLAs, and KPIs for continuous improvement
- Oversee patching and vulnerability remediation processes across diverse environments
- Drive standardization efforts across tools like Intune, Qualys, and SCCM (de-prioritized)
- Lead execution for high-impact projects including device management consolidation and license optimization
- Support compatibility testing and endpoint readiness for WMS conversions and other enterprise initiatives
- Contribute to a 3–5 year strategy for End User Services evolution
What they're looking for
- 7+ years in technical roles focused on endpoint management and enterprise IT
- Proven experience managing MSPs and external vendors
- Deep familiarity with endpoint management tools (Intune, Autopilot, SOTI, Nexthink)
- Expertise in Nexthink for DEX experience
- Strong understanding of collaboration tools (Office 365, Teams, Slack, Box)
- Advanced experience scripting, software packaging, and process automation (e.g., UiPath, ServiceNow)
- Background in patch management, desktop engineering, and security best practices
- Exposure to M&A integration and cross-platform standardization efforts
Nice to have
- Ability to define and track performance metrics tied to service delivery and team progress
- Skilled in navigating complex org structures and building alignment across global teams
- Working knowledge of Microsoft infrastructure environments, with ability to interface effectively across networking, data center, and product teams
- Strategic mindset with a bias for execution and a focus on continuous improvement
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
This is a Remote Position
We are unable to provide work authorization sponsorship for this role
We are seeking a strategic and technically proficient Technical Lead - End User Services (UEM) to oversee endpoint management and collaboration tools across our global enterprise. This individual will lead three direct reports and manage key technologies, partnerships, and standards that support over 15,000 devices worldwide. The role requires strong cross-functional collaboration, mature MSP oversight, and the ability to thrive in a complex, evolving environment, particularly one shaped by M&A integration. This is a REMOTE position.This position owns global governance and execution for:
Windows, MacOS, and mobile device management (Intune, Autopilot, SOTI)
Collaboration platforms (Teams, OneDrive, Microsoft 365, SharePoint, Entra)
Strategic initiatives including automation, desktop engineering, SharePoint governance. Automation and End User Experience improvements through Nexthink (NQL and PowerShell)
UEM & Device Management
Oversight of global standards for endpoint provisioning and lifecycle management
Lead efforts to consolidate tools and policies across legacy and acquired environments
Nexthink mastery with expertise in device monitoring and automation implementation.
Collaboration Tool Governance
Own the collaboration platform roadmap and related policy enforcement
Partner with Legal, Product, and IT stakeholders to evaluate, consolidate, and evolve toolsets
MSP & Vendor Oversight
Manage MSP and other external vendors, including delivery accountability
Define and monitor performance metrics, SLAs, and KPIs for continuous improvement
Patch & Vulnerability Management
Oversee patching and vulnerability remediation processes across diverse environments
Drive standardization efforts across tools like Intune, Qualys, and SCCM (de-prioritized)
Project Delivery & Strategic Planning
Lead execution for high-impact projects including device management consolidation and license optimization
Support compatibility testing and endpoint readiness for WMS conversions and other enterprise initiatives
Contribute to a 3–5 year strategy for End User Services evolution
Team Leadership
Mentor and support three global team members (US East Coast and UK)
Foster a high-performance, collaborative culture across time zones and functions
Assist in architecting solutions and directing team members on learnings
Qualifications
Required Experience
7+ years in technical roles focused on endpoint management and enterprise IT
Proven experience managing MSPs and external vendors
Deep familiarity with endpoint management tools (Intune, Autopilot, SOTI, Nexthink)
Expertise in Nexthink for DEX experience
Strong understanding of collaboration tools (Office 365, Teams, Slack, Box)
Advanced experience scripting, software packaging, and process automation (e.g., UiPath, ServiceNow)
Background in patch management, desktop engineering, and security best practices
Exposure to M&A integration and cross-platform standardization efforts
Preferred Attributes
Ability to define and track performance metrics tied to service delivery and team progress
Skilled in navigating complex org structures and building alignment across global teams
Working knowledge of Microsoft infrastructure environments, with ability to interface effectively across networking, data center, and product teams
Strategic mindset with a bias for execution and a focus on continuous improvement
#LI-Remote
Why Lineage?
This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.
Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.
Benefits
Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.
Company
Company facts come from this company's own listings. We only show what the postings themselves carry.