Illinois Tool Works·1 month ago
1 month ago
Technical Product Support Specialist
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About this role
Join a team supporting over $1 billion in refrigeration equipment, providing expert technical troubleshooting and repair assistance to service agents. Deliver high-quality customer service and collaborate with engineering teams to resolve product issues. Ideal for candidates with hardware technical support experience and strong communication skills.
Skills
- technical troubleshooting
- refrigeration equipment support
- epa 608 type i certification
- customer service
- technical support
- hvac support
- electronics support
- technical training
- warranty processing
- phone etiquette
- analytical skills
- problem solving
- owner’s manual documentation
- parts list management
- service record management
- collaboration with engineering teams
- retrofit program implementation
Company
Illinois Tool Works
Fort Worth, United States of America
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