Technical Service Trainee

This individual will provide technical services to external customers and sales representatives, including troubleshooting, offering fundamental technical direction and assistance to customers on product(s) use, training, and support.  Responsibilities may include responding to common questions and concerns, applying basic application technologies, and providing general assistance to customers on improving operational quality and efficiency. 

The program will include the following experiences:  

• Build acumen around the SW business, segments, customers, and go-to-market strategy 
• Gain a thorough understanding of Sherwin-Williams technical service and sales processes 
• Build technical service skills and aptitude 
• Develop plans and diagnostic methods to effectively understand and address customer needs 
• Execute product application and troubleshoot product issues 
• Support the sales organization achieve financial goals and gain an understanding of P&L management 
• Build cross-functional partnerships with and understand the interaction of Sales, Marketing, Operations, & R&D to execute the business strategy 
• Gain a basic understanding of the assigned division’s product offerings and technical applications