Technical Support Engineer

Fortinet (NASDAQ: FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). Our products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure. Fortinet is headquartered in Sunnyvale, California USA, with offices around the world. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits. .

We are looking for skilled candidates with good communication skills to join our growing TAC team in EMEA.

As a technical support Engineer with Fortinet you will:

-        Provide technical support and assistance to Fortinet certified partners and customers

-        Run real-time troubleshooting sessions with partners/customers

-        Test and reproduce partner/customer issues in Laboratory

-        Working on escalations from Level 2 technical support team

-        Report Software/Hardware related issues to R&D department

Requirements:

-     Fluent English and other CEE languages

-        10+ years of experience in networking or security industry

-        In-depth knowledge of TCP/IP

-        Hands on experience with security devices Firewalls/IPS/Mail Security Gateways

-        Proficient spoken and written English

-        Positive, communicative and customer oriented attitude

-        Ability to work in multicultural team environment

-        Quick learner

-       In-depth knowledge of dynamic routing protocols and its implementation (OSPF, BGP)

-        Strong Experience with VPNs (IPSec, SSL, L2TP, GRE)

-        Good knowledge of authentication protocols and methods (LDAP, SSO,Radius, 2-factor authentication)

-        Familiar with Web application security and vulnerabilities (experience with exploits is plus)

- Having Fortinet certification (NSE4 Fortigate Adminsitrator)

- Knowledge of scripting / programming / automation

Desirable

-        Having any of industry certificates (CCIE, CISSP, CCNP, CCSP, CCNA …)

-        Knowledge of database maintenance and SQL

Education:

-        Bachelors Degree in Electrical Engineering or Computer Science or equivalent experience

-        Master Degree in Electrical Engineering or Computer Science preferred

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