Telesales Officer

About the Role

At Chinabank, we believe homeownership starts with meaningful conversations. As a Telesales Officer, you will serve as the first point of contact for prospective home loan clients, helping them explore financing solutions that match their goals and needs. You will play a vital role in growing the Bank's mortgage portfolio by generating qualified leads, promoting Chinabank's home loan products, and guiding customers through the initial stages of the loan application process. This role is ideal for individuals who are passionate about sales, enjoy building relationships, and thrive in a target-driven environment. The position forms part of the Call-Out Department under the Real Estate Loan Sales & Marketing Division within the Mortgage & Factoring Business Group. 

What You Will Be Doing

• Conduct outbound calls to prospective home loan clients from various lead sources.
• Promote and explain Chinabank's home loan products, features, and financing options.
• Qualify leads and identify potential borrowers based on their financing needs and eligibility.
• Build and maintain a pipeline of prospective clients to support business growth.
• Assist customers in understanding loan requirements and application procedures.
• Follow up on inquiries and nurture leads to maximize conversion opportunities.
• Coordinate with branches, developers, brokers, and internal units to facilitate customer acquisition.
• Maintain accurate records of client interactions and sales activities.
• Achieve individual sales, lead generation, and booking targets.
• Deliver a positive customer experience through professional and responsive service.

What Success Looks Like

Success in this role means consistently converting prospects into qualified home loan applications while providing an exceptional customer experience. You proactively engage potential clients, build trust through consultative conversations, and help customers navigate their financing journey with confidence. You meet or exceed sales targets, maintain a healthy lead pipeline, and contribute to the continued growth of Chinabank's mortgage business. Most importantly, you embody the Bank's commitment to service excellence, professionalism, and long-term relationship building.

Qualifications and Skills We Value

• Bachelor's Degree in Business Administration, Marketing, Banking and Finance, Economics, Communications, or related disciplines.
• At least 2 years of experience in telesales, sales, customer service, banking, real estate, or financial services.
• Experience in outbound calling, lead generation, and client acquisition is an advantage.
• Background in mortgage lending, housing loans, or consumer financing is preferred.
• Strong sales, negotiation, and persuasion skills.
• Excellent verbal communication and interpersonal abilities.
• Customer-centric mindset with the ability to build rapport and trust quickly.
• Strong organizational and time management skills.
• Results-driven with a passion for achieving targets.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Proficiency in Microsoft Office applications and customer management tools.

What You Can Expect Here

At Chinabank, you'll be part of an organization that values integrity, collaboration, and professional growth. We foster a supportive and performance-driven culture where your contributions are recognized and your development is encouraged. You'll work alongside experienced banking professionals, gain exposure to one of the country's leading mortgage businesses, and have opportunities to build a rewarding career within the Consumer Banking Segment. Whether you're strengthening your sales expertise or expanding your knowledge of mortgage financing, you'll find a workplace that empowers you to succeed.

If you are passionate about sales, enjoy connecting with people, and want to make a meaningful impact by helping clients achieve their homeownership goals, we'd love to hear from you. Join Chinabank's Mortgage & Factoring Business Group and be part of a team dedicated to delivering trusted financial solutions and exceptional customer experiences. Take the next step in your career and apply today to become our next Telesales Officer.