Makpar·48 months ago
48 months ago
Tier 1 Service Desk Specialist
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What you'll do
- Manage incidents, Problems, and Service Requests.
- Use government-standard implementation of ServiceNow or Remedy for handling tickets.
- Provide administrative and technical support for the Enterprise Service Desk.
What they're looking for
- Must apply fundamental concepts, processes, practices, and procedures on technical assignments
- Must perform work that requires practical experience and training
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Who we are:
Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success. We build the right IT solution for government clients by partnering with them to understand their WHAT, WHY, and HOW. Using our signature consulting methodology that we call “The Makpar Way,” we help agencies navigate the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and engaged workforce are dedicated to delivering success for our clients and the American people.
Our Mission: We solve complex problems for the Federal government to accelerate access to citizen services.
When it comes to excellence, we deliver. Learn more about our employer brand at makpar.com/careers.
The Position:
Makpar has an exciting opportunity for a Tier 1 Service Desk Specialist to join our growing team. The Tier I Service Desk Specialist must apply fundamental concepts, processes, practices, and procedures on technical assignments. Must perform work that requires practical experience and training. The Tier I Service Desk Specialist will also provide administrative and technical support for the Enterprise Service Desk. Work is performed under the supervision. This is a full-time, hourly position.
Essential Functions:
Manage incidents, Problems, and Service Requests. Use government-standard implementation
of ServiceNow or Remedy for handling tickets.
Manage incidents, Problems, and Service Requests. Use government-standard implementation
of ServiceNow or Remedy for handling tickets.
Company
Makpar
Based, United States of America
Company facts come from this company's own listings. We only show what the postings themselves carry.