Trainer

About us. At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and profes...

Skills

• training program development
• instructional design
• contact center operations
• adult learning principles
• training effectiveness assessment
• e-learning module creation
• simulation-based training
• stakeholder management
• presentation skills
• training content synthesis
• knowledge management
• government policy compliance
• customer service
• training technology utilization
• program evaluation
• training reporting
• knowledge portal maintenance
• first call resolution
• customer satisfaction improvement