Training and Quality Analyst

We are looking for an enthusiastic Training and Quality Analyst who has a prior experience with ensuring quality measures and giving training accordingly.

Responsibilities:

• Audit Calls of the employees & ensure they are following quality guidelines while making calls
• Provide correct information, report error trends & propose action plan to mitigate errors.
• Organize quality calibration sessions with all employees.
• Identifying Training Needs (TNI) & conducting Refreshers, PKTs to improve the process knowledge gaps.
• Ensure Quality Feedback is shared with every employee.
• Ensure Campaign Quality metrics are shared with Operations & other stake holders at regular intervals so that every stake holder is aware about Product & Process errors.

Requirements:

• Overall work-experience of 1+ years as T&Q analyst.
• Basic Knowledge of the Training & Quality Module.
• Should be coachable.
• Educational qualifications: Min Graduate.
• Detail oriented, good at problem solving & innovating.
• Ability to work collaboratively with multiple cross-functional teams.
• Should possess good communication skills
• Well versed with excel, G-doc & latest business tools.
• Should be open to travel across different cities across India as per Business Requirement.