UK SMB Field Sales Team Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

UK SMB Field Sales Team Manager

Join our growing team as a Sales Manager

Are you ready to take your career to the next level? We are seeking a passionate and innovative Sales Manager to join our forward-thinking,  growing team at this exciting time.

Elavon is expanding its direct SMB sales presence across the UK and we’re looking for a dynamic Sales Manager to recruit & lead a brand new Sales team. This is a rare opportunity to head up a newly formed, high-performing team targeting SMB /mid-market businesses. You’ll play a pivotal role in shaping strategy, driving growth, and building lasting client relationships in a fast-paced, innovative environment.

Join us and make a difference

If you're ready to be part of a company that values your contributions and supports your growth, we want to hear from you. Apply now and let's create something amazing together!

What is the purpose of this role?

• Supports the sales team to:
  • win profitable new clients through sales of payment services into the SMB and Mid-market segment both directly and through partners.
  • identify business opportunities based on expert knowledge of prospecting, merchants, markets, products and services. 
  • engage with prospects throughout the buying cycle, particularly in discover phase and supports creation/delivery of compelling proposals, negotiating / managing large and complex sales (including co-ordination of technical teams)
  • maintain relationship with clients post sale and for a period of up to 12 months to continue to deliver VAS and maintain excellent levels of customer service
  • develop and maintains stakeholder relationships within referral and introducer partnerships (plus trade associations and other networks) to maintain an effective network to help promote sales.

Why you'll love working with us:

• Professional Growth: We invest in your development with continuous learning opportunities, coaching, and career advancement opportunities within a globally recognized financial services organisation.
• Collaborative Culture: Work with a diverse team of experts who are as passionate about their work as you are.
• Impactful Work: Your contributions will directly influence our success and help shape the future of our industry.
   

What we're looking for:

• Performance focused creative thinkers: Individuals who can bring fresh perspectives and innovative solutions to the table.
• Team Players: Collaborative professionals who thrive in a team-oriented environment.
• People focused passionate Learners: Enthusiastic about continuous learning and staying ahead of industry trends, ready to support your team and to roll up your sleeves and get involved with merchants too.
• Problem Solvers: Skilled at identifying challenges and developing effective solutions.
• Commercial thinking and customer focus: able to think commercially to balance wider company goals alongside excellent service and products for our customers and to support your team in doing the same

Key competencies required for this role 
 

1. Collaboration

• Foster a culture of teamwork by actively promoting cross functional collaboration between sales and other departments such as Marketing, Credit and Risk, Sales Enablement and Account Management teams to drive revenue growth and improve customer satisfaction.
• Lead by example in building strong relationships with internal stakeholders, encouraging open communication and facilitating joint problem solving to address customer needs and opportunities.
• Organise and lead regular team meetings ensuring alignment on goals, sharing best practices, and providing ongoing feedback to enhance performance and maintain a collaborative work environment.
• Build partnerships and promote a culture of teamwork to drive one U.S. Bank.

2. Customer Centricity

• Develop and implement customer focused sales strategies by deeply understanding client needs, ensuring tailored solutions, and consistently delivering exceptional service to drive long-term relationships and loyalty.
• Empower the sales team to prioritise customer satisfaction by actively listening to feedback, addressing concerns promptly, and identifying opportunities to exceed expectations at every touchpoint.

3. Drive for Results

• Set clear, measurable sales targets and support the team to consistently achieve and exceed performance goals through effective coaching (including face to face), creating accountability, and performance tracking vs our minimum standards and KPIs
• Continuous reflection and analysis of sales data and market trends to identify opportunities for improvement.
• Ensure the team remains focused on high impact activities i.e. pipeline building and spending time with clients and partners face to face
• Foster a results orientated culture by celebrating achievements, addressing performance challenges proactively and ensuring the team remains agile and responsive to changing business needs and opportunities.

4. Inclusion

• Champion and role model an inclusive sales culture by promoting diversity, equity and inclusion within the team, ensuring all voices are heard, respected and valued while fostering a collaborative environment that encourages diverse perspectives and ideas.

5.  Risk

• Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, behaviours and with Company Policy. 
   

6.  Ethics and Trust

• Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity

Control Function Disclosure

 This role has been identified as Controlled Function (“CF 4 and CF7”) under the CBI Regulations. Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the requirements of the CBI’s Fitness and Probity Regime and the Conduct Standards (as applicable to the role).

Applicants (and upon joining the Company, employees) agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the aforementioned requirements (as applicable to the role) and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose. It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bank’s “Code of Ethics”. Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for the role.

Location expectations  
This role is designated as home-based remote. 

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.