UX Researcher and Service Designer - P26001

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency. 

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation. 

This posting is part of our Talent Pipeline Initiative—we’re proactively connecting with talent who are interested in future opportunities with us over the next 3–6 months.

While this is not for an immediate opening, strong candidates will be prioritized as roles become available. 

Please note that this will be a 12 months / 24 months fixed term contract role.

What You’ll Likely Work On and depending on project needs, you may: 

Responsible for conducting research, analyzing data to derive insights to improve citizen service journey experience and inform overall product strategy, development and design decisions.

1. User and Citizen Insights:

• Conduct in-depth qualitative and quantitative research to uncover Citizen/Business/Public Officer needs, behaviors, motivations, and pain points.
• Be adept in generative and evaluative research to understand problem spaces and identify the right problem to tackle.
• Develop and execute comprehensive research plans, including user interviews, surveys, usability testing, and A/B testing.

2. Data Analysis and Communication:

• Analyze qualitative and quantitative research data to identify trends, patterns, and actionable insights.
• Create compelling research reports and presentations to share findings with cross-functional teams and stakeholders.

3. User-Centric Ideation and Problem-Solving:

• Facilitate workshops and ideation sessions prioritizing user needs.
• Apply design thinking principles to creatively solve problems and envision innovative solutions.

4. Customer Journey Mapping and Experience Design:

• Create customer journey maps and other artefacts to communicate research findings.
• Collaborate with cross-functional teams to develop a vision, strategy and plan to address key pain points and problems in the customer journey.
• Apply research insights to design seamless and engaging customer experiences.
• Collaborate with designers and developers to ensure usability and accessibility of service concepts and products.

5. Performance Measurement and Improvement:

• Define and track key performance indicators or relevant metrics to evaluate product and service effectiveness and identify areas for improvement.

6. Methodological Expertise:

• Keep abreast of the latest research methodologies, tools, and industry trends in both UX research and service design.
• Ensure methodological rigor in all research and service design activities.

Requirements

What We’re Looking For:

• Experience working as a user researcher and/or service designer
• Advanced degree, training, or certification in service design, UX design, HCI, or related design fields
• Comfortable working with Product, Tech, Data, and Business partners to deliver services and experiences
• Strong knowledge in product design processes and emerging technologies
• Demonstrates systems thinking, teamwork, leadership, planning and successfully implemented projects in a dynamic and agile environment.
• Familiarity with design and prototyping tools, such as: Figma, and/or Adobe Creative Suite
• Self-directed, organized, efficient; a deep and insightful thinker who likes the challenge of a complex problem, and is an effective communicator, presenter, and negotiator.
• Direct experience in both traditional and modern approaches to recruitment, diverse research methods, and reporting.
• Knowledge of user research principles, methodologies, and deliverables
• Strong ability to identify key research objectives in partnership with product, design, brand, and engineering teams to address research needs for various brands and projects throughout the product life cycle.
• Strong knowledge of various research methods and the experience to select the right research to do at the right time and synthesize insights into coherent, digestible deliverables that visually reflect those results, including service design blueprints, journey maps, and process flows.

Benefits

What do we offer in return? 

• Competitive Compensation: Market competitive salary and variable performance bonus aligned to your skills, impact, and contribution. 

• Benefits: Outpatient medical, specialist medical coverage and generous customizable flexi benefits, or flexi allowance; life and health insurance, thoughtful perks like special occasions “red packet” and CNY goodies, etc. 

• Employee Wellness: Support for your physical, mental, and overall well-being through year-round initiatives. 

• Growth & Development: Learning programmes, certification support, and a dedicated staff development budget. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”) 

• Career Progression: Structured career pathways that enable you to grow along a technical/domain expert track or a leadership track. 

• Competency Framework: A structured and practical framework to support you to develop, perform, and succeed. 

• Flexible Work Arrangement: Staff may choose to work flexi-place, flexi-time, and flexi-load based on existing framework 

What Happens After You Apply 

• Your profile will be reviewed and assessed by our Talent team 

• Suitable candidates may be invited for an exploratory conversation 

• You’ll be considered for upcoming roles that match your skills and interests 

• We’ll keep in touch as relevant opportunities arise 

Why you'll love working with us? 

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success. 

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at careers@activate.sg  

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law. 

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.