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Jobs / Customer Service Manager in India
11 days ago
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BNY·BFSI·11 days ago
11 days ago

Vice President, Operational Risk Management Framework

Pune, IndiaFull-timeHybridSenior · 6+ yearsCustomer Service Manager

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Must-have skills for this role

  • risk management
  • non-financial operational risk
  • business requirements
  • functional specifications

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What you'll do

  • Lead the gathering, analysis, and documentation of business and functional requirements for non-financial risk applications, ensuring solutions support strong risk management outcomes and effective stakeholder experience.
  • Translate risk management needs into clear, actionable application development requirements and user stories that enable efficient, scalable technology delivery.
  • Partner closely with stakeholders across Non-Financial Risk, Technology, Operations, and Control functions to deliver solutions that reflect shared accountability and strong cross-functional collaboration.
  • Manage the end-to-end requirements lifecycle, including discovery, impact assessment, prioritization, and acceptance criteria, with a strong sense of ownership and execution discipline.
  • Ensure requirements align with regulatory expectations, internal controls, data governance standards, and enterprise risk management practices while supporting sustainable, forward-looking solutions.
  • Support Agile delivery by working closely with product owners and development teams through sprint planning, backlog refinement, testing, and implementation to drive consistent progress and adaptability.
  • Apply agentic proficiency to enhance analysis, streamline workflows, improve decision-making, and support more effective delivery of risk technology solutions.
  • Review solution designs and provide ongoing clarification to ensure business needs, control objectives, and stakeholder expectations are fully met.
  • Complete user acceptance testing, implementation readiness, and post-production validation activities to promote quality, resilience, and continuous improvement.
  • Identify opportunities to improve risk processes through automation, simplified workflows, stronger reporting, and innovative problem-solving approaches.

What they're looking for

  • Bachelor’s degree or an equivalent combination of education and experience.
  • 6+ years of experience in 1LOD, 2LOD or 3LOD preferably within financial services or a similarly regulated environment.
  • Strong understanding of core concepts related to requirements development and technology delivery, including business requirements, functional specifications, user stories, acceptance criteria, testing, and change implementation.

Nice to have

  • Domain Knowledge: Previous experience working in Risk Management, specifically Non-Financial Operational Risk, Compliance, or Audit is highly preferred.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

In this role, you’ll make an impact in the following ways:

We are seeking a team member to support the definition, documentation, and delivery of application development requirements for risk applications. This role will act as the bridge between risk stakeholders, business teams, and technology partners to ensure that risk application capabilities are clearly articulated, prioritized, and aligned to business objectives, control requirements, and strategic goals. The successful candidate will help drive the design and enhancement of technology solutions that strengthen the non-financial risk framework.

  • Lead the gathering, analysis, and documentation of business and functional requirements for non-financial risk applications, ensuring solutions support strong risk management outcomes and effective stakeholder experience.

  • Translate risk management needs into clear, actionable application development requirements and user stories that enable efficient, scalable technology delivery.

  • Partner closely with stakeholders across Non-Financial Risk, Technology, Operations, and Control functions to deliver solutions that reflect shared accountability and strong cross-functional collaboration.

  • Manage the end-to-end requirements lifecycle, including discovery, impact assessment, prioritization, and acceptance criteria, with a strong sense of ownership and execution discipline.

  • Ensure requirements align with regulatory expectations, internal controls, data governance standards, and enterprise risk management practices while supporting sustainable, forward-looking solutions.

  • Support Agile delivery by working closely with product owners and development teams through sprint planning, backlog refinement, testing, and implementation to drive consistent progress and adaptability.

  • agentic proficiency to enhance analysis, streamline workflows, improve decision-making, and support more effective delivery of risk technology solutions.

  • Review solution designs and provide ongoing clarification to ensure business needs, control objectives, and stakeholder expectations are fully met.

  • Complete user acceptance testing, implementation readiness, and post-production validation activities to promote quality, resilience, and continuous improvement.

  • Identify opportunities to improve risk processes through automation, simplified workflows, stronger reporting, and innovative problem-solving approaches.

 

To be successful in this role, we’re seeking the following:

  • Bachelor’s degree or an equivalent combination of education and experience.
  • 6+ years of experience in 1LOD, 2LOD or 3LOD preferably within financial services or a similarly regulated environment.

  • Strong understanding of core concepts related to requirements development and technology delivery, including business requirements, functional specifications, user stories, acceptance criteria, testing, and change implementation.
  • Domain Knowledge: Previous experience working in Risk Management, specifically Non-Financial Operational Risk, Compliance, or Audit is highly preferred.

  • Soft Skills: Exceptional cognitive and problem-solving skills, leadership skill, meticulous attention to detail, and a demonstrated eagerness to learn and adopt emerging technologies. Excellent communication skills to bridge the gap between technical teams and business leadership.  Ability to manage multiple priorities with a high degree of ownership and accountability. Invests in relationships and values a high performing team culture focused on delivering outcomes aligned to key priorities and strategy.

 

BFSI

Company

BNYBFSI
Pune, India

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from BNY's careers site·first seen 10 Sept 2026·last verified 10 Sept 2026·How we source jobs

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