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Jobs / Customer Service Representative in Australia
1 month ago
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Journey-beyond·1 month ago
1 month ago

Waiter | Eureka 89

Southbank, AustraliaTemporaryEntry · 1+ yearsCustomer Service Representative

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Must-have skills for this role

  • food and beverage knowledge
  • customer service
  • problem-solving skills
  • presentation skills

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Apply faster with autofill FREEjourney-beyond uses Workable - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

About this role

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Eureka 89 is the stunning events and dining space on the top floor of Eureka Tower in Melbourne. We host a wide variety of events - corporate lunches, dinners or cocktail parties, media launches, private milestone celebrations and weddings. We also operate a Chef's Tasting dining room, open to the public throughout the week.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.

About You

Our Waiters are responsible for the general presentation of the restaurant/events space, as well as welcoming and seating guests, taking guest orders, communicating effectively with the kitchen, memorising the menus and offering recommendations to upsell add-ons (such as drinks and side plates). In this role, not only will you service guests for our Altitude dining experience and 6-course chef's tasting menu, but also work on events, from weddings to corporate lunches.

The ideal candidate will have fine-dining experience and be flexible to work casually across, and up to, seven days a week. Bartending and cocktail-making experience will be highly favoured.

Unfortunately, the business is not able to provide sponsorship at this time.

Requirements

Qualifications

  • Responsible Service of Alcohol Certificate of Completion (required)
  • Food Handling Safety Certificate (essential, or willing to obtain upon commencement)
  • Minimum 1 year experience in a similar role, with previous premium dining experience

About You

  • Excellent food and beverage knowledge
  • Excellent customer service and problem-solving skills
  • Excellent presentation skills
  • Ability to create, develop and service techniques for various guest needs
  • Ability to work under pressure, set priorities and provide a high level of customer service
  • A collaborative style with the ability to work in a team environment
  • Working rights in Australia

A pre-employment medical may be required as part of this recruitment process.

Are you ready to join us? Your journey begins here!

To apply, please submit your resume, along with a Cover Letter telling us a little bit about you.

Applications will be reviewed and progressed as and when the business requires additional team members.

Benefits

What We Offer

  • Generous discounts on Journey Beyond travel and experiences
  • An attractive hourly rate and a positive work environment
  • Study Assistance Policy
  • A career with opportunities for progression, transfers, and secondments
  • Employee Referral Policy
  • Private Health discounts
  • Employee Assistance Program
  • Discounts on Journey Beyond merchandise

Company

Journey-beyond
Southbank, Australia

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Journey Beyond's careers site·first seen 14 Aug 2026·last verified 10 Sept 2026·How we source jobs

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