11 days ago

Working Student – AI Process & Business Excellence (m/f/d)

Hamburg, GermanyInternshipRemoteMid · 2-5 yearsOperations Consultant

What you'll do

Process analysis: Mapping and reviewing existing business processes across our markets. You run user interviews with the people doing the work, document the current state, and measure cycle times, handoffs and manual touchpoints. You also look at job titles across the organisation and benchmark them against the market, to understand how those roles have been optimised elsewhere and what that means for us. You will be expected to bring numbers, not opinions.
Automation delivery: Delivering the improvements you have identified, together with the team. Smaller cases you build in-house using our existing toolset (n8n, Google Workspace / AppScript, APIs and our AI tooling). On more complex processes you work alongside experts in the team, learning how larger automations are scoped, specified and delivered. You test what you build and you measure whether it actually saved anything.
AI enablement: Educating colleagues on quick wins and small changes they can make to their own workflow. Not everything needs to be process automation, sometimes it just needs a slight change in user behaviour, and knowing the difference is part of the job. You will run short enablement sessions, build and refine prompts and internal AI assistants for specific teams, feed back where people struggle so we can improve the tooling, and contribute to our broader AI enablement initiatives across the employee base.

You are enrolled at a university for the entire duration of the working student contract, in Industrial Engineering (Wirtschaftsingenieurwesen), Business Informatics, Information Systems, Computer Science, Business Administration with a technical focus, or a comparable field
Available for approx. 20 hours per week during the semester
First practical experience with process analysis, process modelling (e.g. BPMN) or operational improvement work - from an internship, a working student role or a university project
Hands-on experience with AI tooling for real work, not just experimentation. You can explain what you have actually built or automated with it
Experience with, or a strong willingness to quickly learn, no-code/low-code automation platforms (n8n, Make, Zapier or similar)
Basic scripting ability - Python, JavaScript/AppScript or similar - and comfort working with APIs and structured data
Confident with spreadsheets and data: you can pull a dataset apart and tell us what it says
Strong people skills. You can sit with a non-technical colleague, understand their process, and explain a technical solution in language they trust
Structured, self-directed working style. You are given problems, not tickets, and you organise yourself accordingly
Ability to communicate at a business level in English.
Based in or around Berlin or Hamburg, with willingness to travel on occasion.

Summarised by NextRaise from the employer’s description, which follows in full below.

1komma5grad

Hamburg, Germany

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