Accounts Receivable & Collections Administrator
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What you'll do
- Manage high-volume arrears collections through phone calls and email correspondence.
- Follow established collections processes to ensure timely recovery of outstanding balances.
- Engage professionally with tenants to resolve payment issues and maintain positive customer relationships.
- Monitor tenant accounts and follow up on overdue payments in line with company procedures.
- Process cash applications and allocate payments accurately.
- Handle customer refunds and account reconciliations.
- Perform account amendments, including resident account changes and related updates.
- Support payment investigations and account queries.
- Manage and respond to tickets through internal ticketing systems.
- Work across multiple platforms including Yardi CSM, and linked internal systems.
- Maintain accurate records and ensure all account information is up to date.
- Produce and update reports where required.
What they're looking for
- 2-4 years' experience in Accounts Receivable, Credit Control, Payments Collections, or a similar finance role.
- Proven experience managing high-volume collections activities.
- Strong customer service skills with the ability to handle difficult conversations professionally.
- Excellent verbal and written communication skills.
- Strong administrative and organisational abilities with high attention to detail.
- Ability to prioritise workload and work effectively in a fast-paced environment.
- Proficiency in Microsoft Office, particularly Excel.
Nice to have
- Experience using Yardi or similar property management/accounting systems.
- Background within property, real estate, residential management, or a customer-focused finance environment.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Accounts Receivable & Collections Administrator
6 Month Fixed-Term Contract | Sandyford, Dublin | Hybrid Working (3 Days Office / 2 Days Remote)
Are you an experienced Accounts Receivable or Collections professional who can hit the ground running in a fast-paced environment? Our client, a leading real estate organisation based in Sandyford, is seeking a highly organised and customer-focused Accounts Receivable & Collections Administrator to join their team on a 6-month contract.
This is an excellent opportunity for an ambitious finance professional with strong collections experience, exceptional communication skills, and a customer-first approach.
The Role
Reporting into the senior finance team, you will play a key role in managing a high-volume tenant accounts portfolio, ensuring arrears are effectively monitored and collected while delivering outstanding customer service.
Working within a large-scale residential portfolio of approximately 3,000+ tenants, you will be responsible for managing month-to-month arrears, maintaining accurate account records, and supporting a range of accounts receivable and administrative activities.
Key Responsibilities
Collections & Arrears Management
- Manage high-volume arrears collections through phone calls and email correspondence.
- Follow established collections processes to ensure timely recovery of outstanding balances.
- Engage professionally with tenants to resolve payment issues and maintain positive customer relationships.
- Monitor tenant accounts and follow up on overdue payments in line with company procedures.
Accounts Receivable Administration
- Process cash applications and allocate payments accurately.
- Handle customer refunds and account reconciliations.
- Perform account amendments, including resident account changes and related updates.
- Support payment investigations and account queries.
Systems & Administration
- Manage and respond to tickets through internal ticketing systems.
- Work across multiple platforms including Yardi CSM, and linked internal systems.
- Maintain accurate records and ensure all account information is up to date.
- Produce and update reports where required.
- Deliver a high standard of customer service across all communications.
About You
Essential Requirements
- 2-4 years' experience in Accounts Receivable, Credit Control, Payments Collections, or a similar finance role.
- Proven experience managing high-volume collections activities.
- Strong customer service skills with the ability to handle difficult conversations professionally.
- Excellent verbal and written communication skills.
- Strong administrative and organisational abilities with high attention to detail.
- Ability to prioritise workload and work effectively in a fast-paced environment.
- Proficiency in Microsoft Office, particularly Excel.
Desirable
- Experience using Yardi or similar property management/accounting systems.
- Background within property, real estate, residential management, or a customer-focused finance environment.
What's On Offer?
- 6-month fixed-term contract with a leading real estate organisation.
- Hybrid working model: 3 days onsite in Sandyford, 2 days remote.
- Opportunity to join an established team comprising senior and junior finance professionals.
- Fast-paced and collaborative working environment.
- Competitive salary package.
Company
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