Hays·8 days ago
8 days ago
Collections Agent
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What you'll do
- Reviewing customer accounts that have fallen out of agreed repayment arrangements ("Promise to Pay" agreements).
- Contacting customers to discuss missed payments and understand their circumstances.
- Negotiating and re-establishing suitable repayment plans.
- Managing cases involving personal guarantees.
- Maintaining accurate records and ensuring all activities comply with bank policies and regulatory requirements.
- Delivering a positive customer experience while dealing with sensitive financial situations.
What they're looking for
- Customer-focused banking or financial services professional
- Strong communication skills
- Experience managing customer accounts, repayments, arrears, collections, or recoveries
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
What is the Role:
The RIL recoveries team are responsible for managing non-mortgage bad debt cases. The review team are responsible for reviewing cases currently out of their promise to pay arrangements and contact borrowers to get these arrangements back in place. The Review team also review cases that are secured by way of personal guarantees. The client is looking for a customer-focused banking or financial services professional with strong communication skills and experience managing customer accounts, repayments, arrears, collections, or recoveries, who can confidently engage with customers and help bring repayment arrangements back on track. The successful candidate will be part of the Recoveries Review Team, which handles non-mortgage debt cases such as personal loans, credit cards, overdrafts, and other unsecured lending products.
Main responsibilities :
- Reviewing customer accounts that have fallen out of agreed repayment arrangements ("Promise to Pay" agreements).
- Contacting customers to discuss missed payments and understand their circumstances.
- Negotiating and re-establishing suitable repayment plans.
- Managing cases involving personal guarantees.
- Maintaining accurate records and ensuring all activities comply with bank policies and regulatory requirements.
- Delivering a positive customer experience while dealing with sensitive financial situations.
What you need to do now
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Company
Hays
Central Park, Ireland
Company facts come from this company's own listings. We only show what the postings themselves carry.