Administration Officer
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About this role
We are seeking efficient, customer focused Administration Officers, to join a prominent Government Department.
In this role, you will serve as a key point of contact for applicants, ensuring the application processes run smoothly and accurately from start to finish.
This is a long term assignment opportunity, offering initial training and a supportive team environment.
Site location is North West of the City.
Key Responsibilities:
Assist applicants with general enquiries regarding their application
Review incoming applications to identify missing, incomplete, or inconsistent information.
Proactively contact applicants via phone and email to clarify details and request supporting documentation.
Maintain accurate data entry and record keeping across Departmental systems.
Deliver high quality, professional customer service to diverse audiences and key stakeholders.
Eligibility Requirements:
To be considered for this role within the Federal Government, you must meet the following criteria:
Australian Citizenship: You must be an Australian Citizen (Permanent Residents and Visa holders are not eligible).
Security Clearance: Hold a minimum of an active Baseline Security Clearance, or have the ability to obtain
Availability: Full time availability to work standard business hours, Monday to Friday, on a long term basis.
About You:
Customer Centric: Strong customer service skills with a warm, empathetic, and professional approach.
Great Communicator: Excellent written and verbal communication skills with the confidence to engage effectively over the phone.
Detail Oriented: Exceptional attention to detail when identifying missing information in complex forms.
Tech Savvy: Solid computer literacy and comfortable navigating administrative databases.
Please note: only suitable applicants will be contacted due to the quantity of applications.
To Apply
Click apply or contact Bree Jones at bree.jones@randstad.com.au for a confidential discussion.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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