Bank Officer, Central Services
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What you'll do
- Process, sort, scan, and distribute incoming and outgoing postal mail in a timely and accurate manner.
- Coordinate and manage courier and delivery services, including DHL, SF Express, and other local courier providers.
- Monitor and maintain inventory levels of operational supplies and ensure accurate inventory records.
- Prepare and maintain daily operational reports and service performance records.
- Track and monitor service level agreements (SLAs) to ensure service standards are consistently met.
- Investigate and resolve operational issues promptly within established turnaround times.
- Build and maintain effective working relationships with internal stakeholders, external clients, and service providers.
What they're looking for
- At least 2 years relevant experience
- High diploma or above
- Detail oriented, organized, quality focused and results driven
- Customer service and communication skills, both verbal and written
- Excellent technical skills and working knowledge of Microsoft Office
- Able to work independently, self-directed, highly motivated
- Desire to work in a fast-paced, professional, team-focused environment
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
WHO WE ARE:
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Job Responsibilities
Process, sort, scan, and distribute incoming and outgoing postal mail in a timely and accurate manner.
Coordinate and manage courier and delivery services, including DHL, SF Express, and other local courier providers.
Monitor and maintain inventory levels of operational supplies and ensure accurate inventory records.
Prepare and maintain daily operational reports and service performance records.
Track and monitor service level agreements (SLAs) to ensure service standards are consistently met.
Investigate and resolve operational issues promptly within established turnaround times.
Build and maintain effective working relationships with internal stakeholders, external clients, and service providers.
Job Requirements
At least 2 years relevant experience
High diploma or above
Detail oriented, organized, quality focused and results driven
Customer service and communication skills, both verbal and written
Excellent technical skills and working knowledge of Microsoft Office
Able to work independently, self-directed, highly motivated
Desire to work in a fast-paced, professional, team-focused environment
What we offer:
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
Company
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