Branch Concierge - Miranda
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What you'll do
- Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
- Build personal connection with customers through meaningful conversations to enhance their experience
- Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
- Be aware of movements within the branch, ensuring it’s running effectively & efficiently and that customers are satisfied with their experience
What they're looking for
- A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
- Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour
- The ability to manage customer expectations with a professional presence
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster
Part Time Roster (31.25 hours per week):
Monday: 9.15am - 4.00pm
Tuesday: 9.15am - 4.00pm
Wednesday: 9.15am - 4.00pm
Thursday: 9.15am - 4.00pm
Friday: 9.15am - 4.00pm
Do work that matters
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We have been serving our local communities for over 100 years with market leading products, services & technology. What we do has a real impact at all stages of people’s lives – whether it’s opening your first account, saving for a wedding, buying your first home, or planning for your retirement. Working with us in RBS means you’ll positively impact our customers’ lives and ensure that when they need us, we’re there for them.
See yourself in our team
As Concierge for the Westfield Miranda Branch Branch of CommBank, you’ll be the face of CommBank & the first person customers speak with to assist them. To do this you’ll:
Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
Build personal connection with customers through meaningful conversations to enhance their experience
Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
Be aware of movements within the branch, ensuring it’s running effectively & efficiently and that customers are satisfied with their experience
We’re interested in people who have:
A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour
The ability to manage customer expectations with a professional presence
A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
What’s Next: As part of our application process, you may be required to complete an online assessment. We'd encourage you to complete these steps within 48 hours of applying.
With us, you’ll help customers make informed financial decisions to achieve their goals.
If this role matches your experience and career goals, apply today!
At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Company
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