Business Support Advisor

About the role 

The role contributes to HammondCare’s Mission by supporting end-to-end strategic projects that help shape the future of Residential Care. Working across transformation, technology, innovation and best practice dementia care, it translates insights into practical actions, supports collaborative design and contributes to initiatives that improve outcomes for residents, families and frontline teams. 

The role champions change and continuous improvement while driving engagement to enhance HammondCare’s influence and reputation. 

Essance of the role: 

• Project Management & Delivery – coordinates and supports the planning, execution, and closure of strategic projects, ensuring timelines, stakeholder engagement, and project outcomes are achieved. 

• Innovation & Improvement Design - centres on designing and trailing new models, workflows and technologies. Collaboration with both internal and external partners helps test and refine innovative solutions before implementation. 

• Change Leadership & Culture Shaping - champions a culture of continuous improvement and innovation, guiding how change initiatives are understood and adopted across the organisation  

• Process & Workflow Design – translates requirements into future-state workflows and redesigned processes, strengthening the HammondCare’s ability to deliver practical, efficient and sustainable ways of working. 

About You   

• Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action. 

• Experience in coordinating or supporting projects in health, aged care, hospitality, or service environments. 

• Proven experience in an administrative, customer service, or compliance role, preferably within health, aged care, or community services. 

• Effective verbal and written communication skills, with the ability to engage confidently with internal and external stakeholders. 

• High attention to detail and accuracy in data entry, record-keeping, and document management. 

• Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines. 

• Familiarity with or the ability to learn aged care compliance requirements, including privacy, documentation, and regulatory standards. 

• Demonstrated ability to show initiative, problem-solving, and analytical thinking in a fast-paced environment. 

• Ability to work both independently and collaboratively as part of a team, contributing to a positive and supportive work environment. 

• Empathy, patience, and a service-focused mindset, with a commitment to delivering exceptional internal and external customer service. 

 
Benefits - What are we offering in return for your expertise and experience. 

• Market leading remuneration 

• Salary packaging; $15,900 annually for living expenses, plus up to $2,650 each year for entertainment benefits. 

• Additional training & career development opportunities 

• Leave benefits – purchased additional annual leave. 

• Reward and Recognition Program 

• Fitness Passport: Full facility access can include gyms, group classes and pools for yourself and your family. 

• Free independent, confidential counselling services, wand wellbeing resources available through our Employee Assistance Program (EAP) for all employees 

• Exclusive discounts at MyCar; Servicing, Brakes, Repairs, and Tyre Care Plans 

• Exclusive commercial discounts for JB HI-FI, The Good Guys, Optus, Dell and Samsung 
    

Ready to make a change? Apply Now! 

All short-listed applicants for these positions will be asked to consent to a criminal record check, reference checks, and be willing to obtain a NDIS Workers Clearance check if necessary. 

HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves. 

Our Talent Acquisition Team kindly request no unsolicited resumes or approaches from Recruitment Agencies. HammondCare is not responsible for any fees associated with unsolicited resumes.