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Jobs / Customer Service Manager in Germany
5 days ago
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Abbvie·5 days ago
5 days ago

Business Technology Solutions Director Germany (all genders) (fulltime)

Wiesbaden, GermanyFull-timeSenior · 10-15 yearsCustomer Service Manager

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Must-have skills for this role

  • leadership
  • digital transformation
  • strategic planning
  • stakeholder management

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Apply faster with autofill FREEabbvie uses SmartRecruiters - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Partner with senior business leaders to translate strategy into technology priorities
  • Lead the local BTS organization and act as a key member of the management team
  • Shape and manage the affiliate technology roadmap, portfolio, and investments
  • Ensure reliable, secure, compliant, and cost-effective delivery of BTS capabilities
  • Drive digital transformation and support the adoption of enterprise solutions
  • Build strong stakeholder relationships and influence effectively across a matrix organization
  • Lead and develop the local BTS team, with a focus on capability, accountability, and growth
  • Contribute to ongoing organizational change and help the business adapt with agility

What they're looking for

  • In-depth experience in business, IT and/ or digital transformation
  • Strong leadership experience, ideally in complex, matrixed and cross-functional environments
  • Exceptional analytical as well as problem-solving skills, combined with a pragmatic, delivery-oriented mindset and the proven ability to influence senior stakeholders without direct authority
  • Strong business understanding and the ability to connect strategy, operations, risk management and technology-enabled business processes to deliver measurable value
  • Experience in transformation, organizational change, and stakeholder management
  • Excellent communication skills as well as the ability to tell a compelling business story and communicate complex technology topics clearly to both technical and non-technical audiences
  • International experience, including collaboration with global teams and stakeholders across different countries and cultures
  • A mobility mindset, with willingness to travel internationally as needed

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Unternehmensbeschreibung

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Stellenbeschreibung

Are you a strategic leader with strong business acumen, technology affinity, and the ability to shape digital transformation in a complex matrix environment?

We are looking for a Business Technology Solutions (BTS) Director for Germany to act as the strategic technology partner for the Commercial General Manager and the Affiliate Management Team. In this role, you will lead the local BTS enterprise in Wiesbaden, ensure technology investments support business priorities, and help shape the affiliate’s digital and data roadmap.

This is a high-impact leadership position with broad responsibility across business, technology, operations, and people leadership. You will help connect local business needs with AbbVie’s global technology strategy, ensure compliant and secure solutions, and drive measurable value across the affiliate.

Your impact

  • Partner with senior business leaders to translate strategy into technology priorities
  • Lead the local BTS organization and act as a key member of the management team
  • Shape and manage the affiliate technology roadmap, portfolio, and investments
  • Ensure reliable, secure, compliant, and cost-effective delivery of BTS capabilities
  • Drive digital transformation and support the adoption of enterprise solutions
  • Build strong stakeholder relationships and influence effectively across a matrix organization
  • Lead and develop the local BTS team, with a focus on capability, accountability, and growth
  • Contribute to ongoing organizational change and help the business adapt with agility

Qualifikationen

What you bring

  • In-depth experience in business, IT and/ or digital transformation
  • Strong leadership experience, ideally in complex, matrixed and cross-functional environments
  • Exceptional analytical as well as problem-solving skills, combined with a pragmatic, delivery-oriented mindset and the proven ability to influence senior stakeholders without direct authority 
  • Strong business understanding and the ability to connect strategy, operations, risk management and technology-enabled business processes to deliver measurable value
  • Experience in transformation, organizational change, and stakeholder management
  • Excellent communication skills as well as the ability to tell a compelling business story and communicate complex technology topics clearly to both technical and non-technical audiences
  • International experience, including collaboration with global teams and stakeholders across different countries and cultures
  • A mobility mindset, with willingness to travel internationally as needed

What success looks like

In this role, you will help ensure that technology choices are aligned with AbbVie’s global direction, support local execution, and avoid fragmented or non-standard solutions. You will bring clarity, structure, and leadership to a fast-moving environment where priorities evolve and strong partnership is essential.

Zusätzliche Informationen

AbbVie setzt sich für Chancengleichheit ein und verpflichtet sich, mit Integrität zu arbeiten, Innovationen voranzutreiben, Leben zu verändern und unserer Gemeinschaft zu dienen. Chancengleichheit bei Arbeitgeber/Veteranen/Behinderten.

Company

Abbvie
Wiesbaden, Germany

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Abbvie's careers site·first seen 15 Sept 2026·last verified 15 Sept 2026·How we source jobs

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