Change Manager

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

Central Operations keeps our business moving. Our team supports, coaches, and empowers our retail teams across the country. We help them be at their best, so they can deliver the best experiences for our team members and customers every day.

About the Role

As a Change Manager, you will lead the planning and execution of change management for multiple projects across our store network. Working closely with project teams and cross-functional stakeholders, you will design solutions to support store readiness, deliver rollout activities, and ensure changes are implemented smoothly and embedded into business‑as‑usual operations with minimal disruption.

Key responsibilities for this role include:

• Designing and delivering change planning and execution using established change methodologies across multi‑site initiatives
• Leading deployment activities in stores, ensuring readiness, clear communication, and effective transition into BAU
• Engaging with diverse stakeholders 
• Building practical tools and resources for store teams, continuing to improve and innovate solutions

About You and Your Skills

You have experience leading change initiatives in diverse environments, including Operational. You bring a structured, practical approach to implementing change with alignment to best practice approaches. You are organised, adaptable, and able to work effectively in fast‑paced settings, maintaining clear communication and attention to detail. Your collaborative style allows you to build positive relationships with stakeholders and delivery partners.

You will also have:

• Clear written and verbal communication skills
• Demonstrated ability to build effective relationships with diverse stakeholders
• Strong understanding and experience with change management methodology and cycles
• Analytical capability to support planning, risk mitigation, and issue resolution
• Previous experience using human centred design techniques is an advantage, but not essential

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 195586

Employment Type: Full time