Commercial Account Operations Administrator

Qualifications

Education

• Bachelor’s degree or equivalent combination of education and relevant work experience preferred.
• Academic background in Accounting, Finance, Business Administration, or a related discipline is advantageous.

Certifications

• Relevant professional certifications may be considered an asset, where applicable.

Experience

• Prior exposure to a corporate, financial services, or business environment preferred.
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Knowledge of banking operations, deposit products, and regulatory requirements is an advantage.

Functional Competencies

Demonstrates a strong willingness and ability to learn and develop expertise in:

• Commercial and Corporate Banking account systems, processes, and procedures.
• Cash management services, payment operations, and deposit-related products.
• Accounting principles, financial controls, and compliance frameworks.
• Banking regulations, operational risk requirements, and reporting obligations.

Core Competencies

• Communicates clearly and effectively with stakeholders at all levels.
• Maintains a strong attention to detail and commitment to accuracy.
• Demonstrates a proactive learning mindset and adaptability in a dynamic environment.
• Applies analytical thinking, problem-solving, and sound decision-making skills.
• Exercises good judgment and continuously seeks opportunities for process improvement.
• Demonstrates resilience, flexibility, and openness to diverse perspectives.
• Shows intellectual curiosity and a drive to understand business processes.
• Actively listens, asks insightful questions, and seeks clarity when needed.
• Effectively leverages technology and digital tools to improve efficiency and outcomes.
• Collaborates inclusively and builds positive working relationships.
• Upholds the highest standards of integrity, professionalism, and ethical conduct.

Key Responsibilities

The Commercial Account Operations Administrator supports the efficient and compliant execution of account operations by:

• Assisting with client onboarding activities, including account opening, maintenance, conversion, and closure processes in accordance with legal, regulatory, compliance, and internal policy requirements.
• Ensuring the accurate and timely processing of account-related transactions, requests, and data updates.
• Monitoring and validating incoming and outgoing data to maintain operational accuracy and data integrity.
• Identifying, escalating, and supporting the resolution of data quality, processing, or operational issues.
• Preparing operational reports, regulatory submissions, and supporting documentation as required.
• Contributing to operational excellence through adherence to established procedures, risk controls, and service standards.
• Collaborating with internal stakeholders to ensure seamless delivery of client and business requirements.
• Supporting continuous improvement initiatives to enhance process effectiveness, efficiency, and compliance.