Allianz·13 days ago
13 days ago
Complaints and Disputes Specialist
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About this role
We are recruiting a Complaints and Disputes Specialist to manage complex customer complaints, ensuring timely and fair resolution within regulatory frameworks. You will investigate disputes, deliver transparent outcomes, and collaborate with internal teams. Ideal candidates have experience in general insurance or financial services and strong analytical and communication skills.
Skills
- complaints management
- dispute resolution
- afca compliance
- general insurance code of practice
- internal dispute resolution
- asic rg 271
- root cause analysis
- case management
- written communication
- policy development
- training material development
- stakeholder management
- coaching
- problem solving
- life insurance complaints
- superannuation complaints
- financial advice complaints
- respond
- privacy act 1988
- marine industry knowledge
Company
Allianz
Melbourne, Australia
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