Coordinator I, Regional Operations Support
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What you'll do
- Act as the primary point of contact for assigned regional sales rep base and develop an intimate knowledge of each account
- Manage daily operation coordination for the assigned regional rep base to meet customer expectations and company goals
- Manage and maintain regional order backlog for respective rep assignments to ensure timely order processing and delivery
- Demonstrate superior service for our customers on each point of contact as defined by Company standards
- Provide direction and guidance to internal teams to achieve performance targets
- Accept and process sales orders timely, this includes verifying orders for accuracy
- Source sales order to the appropriate distribution center and/or stocking location by utilizing national inventory and backorder to location to minimize freight cost, and ensure the order is delivered to the customer on time
- Manage the material requirement planning (MRP) process for assigned reps to replenish inventory levels
- Coordinate customer pick-up orders in the Will Call center by partnering with our production team to plan and execute daily order schedule
- Identify, communicate and resolve any problems in the fulfillment process
What they're looking for
- High school diploma required
- 1+ years of customer service experience
- Experience with or ability to learn Microsoft Dynamics 365, Salesforce and Excel, and navigate existing Power BI reports.
- Ability to manage high-volume requests and collaborate across teams to ensure timely order fulfillment and customer issue resolution.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
The Company
Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.
Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions.
Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you’ll visit our website and learn more about Zurn Elkay at zurnelkay.com.
If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!
If you are a current employee, please navigate here to apply internally.
The Regional Operations Support Coordinator is responsible for managing the customer experience for an assigned regional rep base, as well as the corresponding sales backlog for that group. This individual provides customer correspondences in an efficient and professional manner, providing first contact resolution and create loyal and satisfied customers through consistent superior service.
- Act as the primary point of contact for assigned regional sales rep base and develop an intimate knowledge of each account
- Manage daily operation coordination for the assigned regional rep base to meet customer expectations and company goals
- Manage and maintain regional order backlog for respective rep assignments to ensure timely order processing and delivery
- Demonstrate superior service for our customers on each point of contact as defined by Company standards
- Provide direction and guidance to internal teams to achieve performance targets
- Accept and process sales orders timely, this includes verifying orders for accuracy
- Source sales order to the appropriate distribution center and/or stocking location by utilizing national inventory and backorder to location to minimize freight cost, and ensure the order is delivered to the customer on time
- Manage the material requirement planning (MRP) process for assigned reps to replenish inventory levels
- Coordinate customer pick-up orders in the Will Call center by partnering with our production team to plan and execute daily order schedule
- Identify, communicate and resolve any problems in the fulfillment process
Qualifications:
- High school diploma required
- 1+ years of customer service experience
- Experience with or ability to learn Microsoft Dynamics 365, Salesforce and Excel, and navigate existing Power BI reports.
- Ability to manage high-volume requests and collaborate across teams to ensure timely order fulfillment and customer issue resolution.
Total Rewards and Benefits
- Competitive Salary
- Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
- Matching 401(k) Contribution
- Health Savings Account
- Up to 3 weeks starting Vacation (may increase with tenure)
- 12 Paid Holidays
- Annual Bonus Eligibility
- Educational Reimbursement
- Matching Gift Program
- Employee Stock Purchase Plan – purchase company stock at a discount!
**THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.**
Equal Opportunity Employer – Minority/Female/Disability/Veteran
Company
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