Customer Excellence Performance Manager (12M fixed-term)
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What you'll do
- Support the day-to-day relationship between Emma and our store network
- Act as the connective tissue between what happens on the store floor and what our CS, operations and logistics teams need to know to fix it
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.
Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.
It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.
Ready to awaken your best with us?
Company
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