Customer Value Management Lead

Become part of our team as Customer Value Management Lead, driving the customer value management strategy and building retention programmes. Lead segmentation and loyalty initiatives, collaborating with cross-functional teams. Ideal for experienced professionals in banking or financial services with strong analytical and commercial skills.

Skills

• customer segmentation
• customer retention programs
• customer lifecycle management
• cross-selling
• up-selling
• customer lifetime value framework
• business analysis
• kpi reporting
• revenue management
• churn rate analysis
• product management
• crm platforms
• power bi
• tableau
• business development
• stakeholder management
• strategic planning
• cross-functional collaboration
• presentation skills
• sql
• predictive analytics
• machine learning
• consulting
• digital transformation
• customer experience design