Demand and Portfolio Management Expert

Join the best bank to work for in Bulgaria*

Who we are:
Do you want to join a well-established bank with a start-up culture? No, we’re not joking!

We, at tbi, have been one the most profitable banks for years and we are growing at a fast pace. We’re a bank with a long history of success that operates as a start-up and we’re always on the lookout for new opportunities to grow our business. How do we do that?

It's all about our people. Our team is made up of brave, passionate and caring people who don’t just want to follow the same path – we want to transform into mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here – 70% of them would recommend tbi as an employer to their friends and family. Our people are engaged in challenging and meaningful work, inspired to grow their potential and career, encouraged to learn and empowered to take decisions. That’s not corporate babble, it’s what our people say.

Do you want to play a key role in our unique success story?

If so, we're looking for a Demand and Portfolio Management Expert to join our team on the journey to success!

What You’ll do:

• Manage and maintain demand requests, project portfolio records, and governance processes in Jira

• Coordinate the intake, evaluation, prioritization, and tracking of business and technology initiatives, ensuring alignment with strategic goals and delivery capacity

• Prepare portfolio reports, dashboards, presentations, and analyses covering project progress, risks, dependencies, and resource allocation

• Organize and support governance meetings and steering committees, including documentation, action tracking, and stakeholder communication

• Collaborate with Product, Technology, and business teams to ensure effective demand management, portfolio planning, and project execution

• Monitor portfolio performance, identify risks and improvement opportunities, and support continuous enhancement of portfolio management processes

• Support vendor coordination, audit activities, and compliance with internal governance standards and procedures

What you’ll need to succeed:

• University degree in IT, Computer Science, Engineering, or another relevant field

• 5+ years of professional experience in Technology, Business Analysis, Project Coordination or similar roles

• Strong business analysis skills, including gathering requirements, documentation, and translation of business needs into technical solutions

• Good understanding of Technology Demand Management, portfolio processes, prioritization, and project coordination

• Solid knowledge of ITSM / ITIL principles and best practices

• Experience working with both business and technology stakeholders in a fast-paced, dynamic environment

• Hands-on experience with Jira and Confluence

• Understanding of banking processes and regulations is considered an advantage

• Fluent English – written and spoken

• Strong stakeholder management and relationship-building skills

• Proactive and solution-oriented mindset with the ability to take ownership

• Ability to work independently while also collaborating effectively in cross-functional teams

• Strong attention to detail with the ability to manage multiple priorities and deadlines

• Adaptable, flexible, and comfortable working in a changing and evolving environment

• Strong organizational, analytical, and communication skills
  
  

What we offer:

• Take your career to the next level with real growth opportunities

• Work on exciting, meaningful projects that make an impact

• Be seen and appreciated for who you are and what you do

• Join a vibrant, international team of 23 nationalities who’ve got your back

• Stay covered with additional private health insurance

• Receive monthly food vouchers as part of your benefits package

• Enjoy exclusive perks & discounts – from Multisport cards to top retailers

• Benefit from special rates on our banking products

• Work in the heart of Sofia – steps away from National Palace of Culture and South Park

• Bring your furry friend to work – because every office is better with paws

Visit our Career Page to learn more about what makes us different.

If this sounds like something you’d be interested in, we'd love to hear from you!

To apply for this position, please send us your CV in English.

We'd love to get back to everyone, but due to the number of applications we receive, we can only contact the shortlisted candidates.

*We are ranked the top bank and top 3 employer to work for in Bulgaria according tо WhereWeWork 2025 employer ranks.

All applications are treated with utmost confidentiality.

By submitting your job application to tbi bank, you confirm that you have read the document named “Information related to personal data processing for job applicants” publicly available on tbi Career page.