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Jobs / Customer Service Manager in Germany
18 days ago
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SGB-SMIT Group·Manufacturing·18 days ago
18 days ago

Director Quality Management DD (m/f/d)

Regensburg, GermanyFull-timeHybridSenior · 10+ yearsCustomer Service Manager

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Must-have skills for this role

  • quality management
  • fmea
  • root cause analysis
  • audit management

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Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

About this role

Transform with us the future of energy ⚡

The SGB‑SMIT Group is an international transformer manufacturer with locations in Europe, Asia and America. With reliable transformer technology, the company actively supports the global energy transition in areas such as renewable energy, industry and urban energy infrastructure.

As a key link between power generation, transmission and distribution, SGB‑SMIT Group develops and manufactures power transformers, distribution transformers, cast‑resin transformers and custom solutions for data centers, industrial applications and e‑mobility. These products ensure efficient, stable and secure energy flows worldwide.

With more than 3,800 employees worldwide, the SGB‑SMIT Group stands for quality, innovation and sustainability and offers a stable environment to work on technologies that shape the energy systems of the future.

What sets the SGB-SMIT Group apart: 🌍

We combine the strength of an international technology company with an employee-oriented corporate culture:

  • Meaningful work at the heart of the energy transition

  • Short decision-making processes and direct cooperation

  • Stable, growing company with long-term prospects

Your contribution counts – both professionally and personally.

Your benefits at SGB-SMIT Group: 🚀

  • Stable, growing company with long-term prospects

  • Attractive salary and social benefits

  • Flexible working hours and hybrid working models

  • 30+1 vacation days plus special leave

  • Training and development opportunities

  • Company pension plan and employee insurance

  • Health and fitness offers (HanseFit)

  • Company restaurant, free drinks, and e-charging parking spaces

  • Bicycle and IT leasing

  • Subsidy for Germany/RVV ticket

  • Employee discounts via Benify

Your tasks: 📌

  • Define and deploy the divisional quality strategy aligned with business objectives.

  • Act as a visible ambassador for safety, promoting a strong safety culture and ensuring a safe and healthy working environment across all locations.

  • Establish and maintain quality standards, governance, and compliance with Group Quality and ISO requirements.

  • Drive product and process quality improvements across all locations.

  • Lead customer quality and claims management, ensuring timely resolution and effective corrective actions.

  • Monitor quality KPIs, identify risks, and implement improvement initiatives.

  • Champion key programs including claim management, process control, FMEA harmonization, supplier quality integration, and best-practice sharing.

  • Lead cross-functional quality initiatives and support supplier, process, and product qualification activities.

  • Coordinate audits, ensure compliance, and drive sustainable corrective and preventive actions.

  • Provide functional leadership and development for the global quality community.

Your profile: 🔎

  • Bachelor's or Master's degree in Engineering, Quality Management, Industrial Engineering, or a related technical field.

  • 10+ years of quality management experience in a manufacturing environment.

  • 5+ years of leadership experience in an international and/or multi-site organization.

  • Proven success in quality transformation, customer quality, and continuous improvement.

  • Experience in the transformer industry is a strong asset; experience in electrical equipment, heavy industry, or engineered products is also valued.

  • Strong knowledge of FMEA, root cause analysis, audit management, and customer claims processes.

  • Excellent leadership, stakeholder management, communication, and change management skills.

  • Fluent English required; additional languages are an advantage.

If you value a dynamic, growing, and intercultural environment and enjoy hands-on work, then become part of the SGB-SMIT Group - transform with us the future of energy. ⚡

We look forward to receiving your application! ⚡

Learn more about the SGB-SMIT Group as an employer, our values, and career opportunities on our careers page:

https://www.sgb-smit.com/career-jobs/sgb-smit-group#/

The terms used in this text refer to all genders in accordance with the General Equal Treatment Act (AGG).

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Manufacturing

Company

SGB-SMIT GroupManufacturing
Regensburg, Germany

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from SGB-SMIT Group's careers site·first seen 2 Sept 2026·last verified 8 Sept 2026·How we source jobs

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