Dispute Resolution Specialist

Exciting opportunity for a Dispute Resolution Specialist to resolve and manage customer disputes in line with AFCA regulations. Key responsibilities include conducting investigations and providing technical guidance. Ideal for candidates with extensive experience in general insurance dispute resolution and strong knowledge of relevant legislation.

Skills

• dispute resolution
• afca compliance
• general insurance
• claims handling
• policy interpretation
• regulatory compliance
• customer complaint management
• investigation
• written communication
• stakeholder engagement
• process improvement
• emerging technologies
• portfolio management
• organisational skills
• prioritisation