EN - Reception Agent
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What you'll do
- Provide passionate, knowledgeable and friendly service to external and internal guests at all times
- Greet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all times
- Assist guest with all enquiries and Complaints and provide accurate information to guests about property fecilities and features
- Handling call volume and maintaining phone etiquette
- Rotating shifts and rosters
- Take reservations as required in the absence of the Reservations Team
- Perform physical aspects of the role which include standing, occasional lifting and carrying, occasional pushing, pulling, ascending or descending stairs
What they're looking for
- The ability to work a flexible 7-day roster.
- Exemplary written and verbal communication skills
- Well-presented with a natural ability to build rapport both in person and over the telephone
- Strong focus and passion for hotel operations
- Ability to deliver excellent customer service
- Ability to provide prompt and efficient service including upselling advantageous
- Self-motivated with positive and professional attitude
- Time management skills with the ability to multitask
- Flexible and able to embrace and respond effectively to change
- Fluency in English
Nice to have
- Prior experience working with Opera Cloud preferred
- Prior experience working with Opera or a related system
- Additional languages are a plus
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
We are looking for a Guest Service Agent to join the Front Office Department at Novotel Melbourne on Collins.
- Provide passionate, knowledgeable and friendly service to external and internal guests at all times
- Greet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all times
- Assist guest with all enquiries and Complaints and provide accurate information to guests about property fecilities and features
- Handling call volume and maintaining phone etiquette
- Rotating shifts and rosters
- Take reservations as required in the absence of the Reservations Team
- Rotating shifts and Rosters
- The physical aspects of the role which include but are not limited to; standing, occasional lifting and carrying, occasional pushing, pulling, ascending or descending stairs
- Prior experience working with Opera Cloud prefered
Qualifications
Your experience and skills include:
- The ability to work a flexible 7-day roster.
- Exemplary written and verbal communication skills
- Well-presented with a natural ability to build rapport both in person and over the telephone
- Strong focus and passion for hotel operations
- Ability to deliver excellent customer service
- Ability to provide prompt and efficient service including upselling advantageous
- Self-motivated with positive and professional attitude
- Time management skills with the ability to multitask
- Flexible and able to embrace and respond effectively to change
Additional Information
Prior experience working with Opera or a related system
Fluency in English
Additional languages are a plus
Company
Company facts come from this company's own listings. We only show what the postings themselves carry.