IT Systems and Support Engineer

About DataCamp

DataCamp's mission is to empower everyone with the data and AI skills essential for 21st-century success. By providing practical, engaging learning experiences, DataCamp equips learners and organizations of all sizes to harness the power of data and AI. As a trusted partner to over 19 million learners and 6,000+ companies, including 80% of the Fortune 1000, DataCamp is leading the charge in addressing the critical data and AI skills shortage.

About the role

DataCamp runs a deliberately small IT team. We extend our capacity through automation and AI — not headcount. This role is the execution engine of that model: you will own day-to-day IT operations while actively using and improving the AI and automation layer that keeps a 220-person global company running.

You will be the primary point of contact for internal IT support across all offices and time zones, own the onboarding and offboarding automation stack, maintain compliance evidence for ISO 27001 and SOC 2, and help evaluate and roll out new (AI) tools at DataCamp and support its company-wide Claude and MCP deployment.

About you

At DataCamp, we seek individuals who embody our core values of data-driven decision-making, action, transparency, ownership, and customer focus. You thrive in a fast-paced, high-performing environment and are driven by a passion for making a meaningful impact. You're adaptable, embracing change and ambiguity with enthusiasm. Your initiative and entrepreneurial spirit push you beyond just meeting targets—you aim to understand the "why" behind our goals and take ownership to drive the business forward. You’re a collaborative team player who values transparency and always seeks to improve and innovate. If this sounds like you, we encourage you to apply!

Why this role

We're growing our Lisbon presence and looking for someone who enjoys building rather than simply maintaining. Someone who improves processes, automates repetitive work and genuinely enjoys helping colleagues.

What a typical week might look like

Help onboard new colleagues, automate onboarding, improve an Okta workflow, roll out a Jamf policy, experiment with AI tools and finish the week documenting improvements. No two weeks look the same—and that's exactly how we like it.

What you'll do

• Support colleagues across the business.
• Manage and improve Jamf Pro, Okta, Google Workspace, Slack and Atlassian.
• Automate repetitive work and improve Internal IT processes.
• Roll out new tools and capabilities.
• Support our growing Lisbon office.
• Continuously improve the employee experience.

The kind of person who thrives here

Technology can be learned. Curiosity, ownership and judgement are much harder to teach.

• Enjoys helping people.
• Takes ownership and follows through.
• Communicates clearly.
• Enjoys solving problems.
• Improves systems rather than just maintaining them.
• Is curious about AI and new technology.
• Leaves things better than they found them.

Technology you'll work with

• Jamf Pro
• macOS
• Apple Business Manager
• Okta
• Identity & Access Management (IAM)
• Google Workspace
• Slack
• Atlassian
• Endpoint Management
• SaaS Administration
• Workflow Automation (Make, n8n, Okta Workflows)
• AI productivity tools
• Shell scripting
• Python (nice to have)

Why Datacamp? 

Joining DataCamp means becoming part of a dynamic, creative, and international start-up. Here are just a few of the reasons why you’ll love being on our team:

• Exciting challenges: Face new technical challenges daily, keeping your work engaging and rewarding.
• Competitive compensation: We offer a competitive salary with attractive benefits.
• Flexibility: Benefit from flexible working hours because the future is flexible! 
• Continuous learning: Access a yearly learning budget for conferences & training to support your professional growth.
• Global retreats: Participate in international company retreats, fostering a global team spirit.
• Equipment: Yearly refreshment of your IT Equipment budget for your home working setup.
• Amazing team: Collaborate with a truly exceptional team—seriously, we’re awesome!