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Jobs / Customer Service Manager in Germany
20 days ago
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JPMorgan Chase·BFSI·20 days ago
20 days ago

Location Control Management - Regulatory Oversight and Issue Governance - Vice President (all genders)

Frankfurt a. Main, GermanyFull-timeSenior · 12-18 yearsCustomer Service Manager

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Must-have skills for this role

  • controls
  • governance
  • compliance
  • internal audit

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Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

About this role

Join our Frankfurt Location Control Management Team and be responsible for the legal entity wide oversight of recommendations and enhancements identified by internal control functions as well as external regulators. The role would be perfect for you if you are interested in working in a fast-paced and dynamic environment, aiming to identify emerging themes and adequately addressing those. The role involves being engaged in the fieldwork of relevant exams as well as the design and maintenance of a solid end-to-end governance framework on managing such recommendations and enhancements throughout the legal entity. In accordance with local and corporate requirements, also acting as advisory function for the multiple lines of business, challenging deliverables, analysing data and delivering management information related to the framework. 

 

As a Vice President within our Location Control Management team, you will be responsible for the implementation and execution of oversight and controls over operational risk and control governance. You will partner closely with Business, Functional, and Operational Control Managers and other control professionals locally and regionally, supporting an advisory function across lines of business and corporate functions and providing senior management-ready management information (MI) to support effective decision making.

Job responsibilities

  • Design, maintain, and continuously refine the end-to-end governance framework for regulatory recommendations, enhancements, and audit execution, aligned to business, legal entity, regional, regulatory, and corporate standards.
  • Act as an advisory partner to lines of business, corporate functions, and internal control functions—challenging deliverables, ensuring clarity of ownership, and driving consistent execution of governance expectations.
  • Coordinate and manage external regulatory audits across the legal entity and relevant EMEA locations, serving as the central counterparty to external audit firms to ensure compliant fieldwork processes and appropriate information sharing.
  • Support appointment, onboarding, and engagement administration for external audit firms; maintain an organized information repository for audit fieldwork and governance.
  • Engage in relevant exam/audit fieldwork and ensure an effective follow-up process post-fieldwork to drive timely remediation and closure discipline.
  • Oversee that risks, disputes, and regulatory matters are escalated, addressed, and logged in line with local and corporate guidance.
  • Monitor remediation activities performed by the lines of business; apply effective challenge to closure rationale and closure material where required.
  • Facilitate management information and pack materials for governance forums and senior management, including trend analysis and thematic insights to identify enhancement opportunities.

 

Required qualifications, capabilities, and skills

  • Experience in controls, governance, compliance, internal audit, and/or other control-related functions within the banking sector.
  • Strong stakeholder management skills with the ability to engage, influence, negotiate, and build partnerships across functions and seniority levels.
  • Proven ability to work independently with ownership and accountability; strong judgment and maturity to identify risks and escalate appropriately.
  • Excellent multitasking, prioritization, and delivery skills in a fast-paced environment with tight deadlines.
  • Strong written and verbal communication skills, including comfort communicating with senior management and examiners.
  • Strong analytical and problem-solving skills; ability to operate both at a high level and in detail.
  • Capability with data mining / data analysis tooling to produce meaningful MI and insights; advanced Microsoft Office skills (Excel, Word, PowerPoint).

 

Preferred qualifications, capabilities, and skills

  • Prior experience supporting regulatory engagements / exams and/or managing external regulatory audit activity.
  • German language skills.
  • Deep experience with data mining tools and advanced automation.
BFSI

Company

JPMorgan ChaseBFSI
Frankfurt a. Main, Germany

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from JPMorgan Chase's careers site·first seen 31 Aug 2026·last verified 8 Sept 2026·How we source jobs

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