MANAGER, PURCHASING
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What you'll do
- Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
- Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
- Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).
- Oversee the website-generated funnel, ensuring customers are clearly educated on the CARSOME inspection process and flow.
- Take ownership of the negotiation process post-inspection to secure vehicle purchases and meet monthly procurement targets.
- Lead daily follow-up activities with pending customers to drive deal confirmation or encourage participation in bidding sessions.
- Manage the post-bidding communication cycle, confirming results with customers and facilitating offer acceptance or rejection.
- Liaise with the BST team to secure appointment slots for successful deals, ensuring a seamless ownership transfer and transaction experience.
- Manage the weekly reporting for the TCA team, ensuring data accuracy for all inspection reports (averaging 3–5 reports per inspector based on capacity).
- Support the B2C CC team by providing rapid car value estimations to expedite customer decision-making and improve conversion rates.
What they're looking for
- Minimum 5+ years of experience in automotive procurement, sales management, or branch operations.
- Proven track record of managing large teams of inspectors or frontline staff in a high-pressure environment.
- Exceptional negotiation and persuasion skills with a focus on closing high-value retail deals.
- Strong ability to track operational metrics, manage scheduling spreadsheets, and produce accurate weekly performance reports.
- Excellent interpersonal skills to manage both internal stakeholders (BST, TCA, B2C) and external customers.
- Ability to work 6 days a week (including weekends) in a retail/branch-based setting.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Job Title | Manager, Purchasing |
Work Location | CARSOME |
About You
We are looking for a highly organized and results-driven Purchasing Manager to lead our inspection and procurement operations. You will be responsible for the end-to-end management of our inspection workforce, ensuring that every lead—whether inbound, outbound, or web-generated—is converted efficiently. You are a master of operational flow, a strong negotiator, and a leader who can balance manpower scheduling with high-volume transaction targets in a fast-paced retail environment.
Your Day-to-Day
Operational Excellence & Manpower Planning
Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).
Sales Conversion & Customer Experience
Website Lead Conversion: Oversee the website-generated funnel, ensuring customers are clearly educated on the CARSOME inspection process and flow.
Deal Negotiation: Take ownership of the negotiation process post-inspection to secure vehicle purchases and meet monthly procurement targets.
Proactive Follow-ups: Lead daily follow-up activities with pending customers to drive deal confirmation or encourage participation in bidding sessions.
Post-Bidding & Transaction Coordination
Bidding Management: Manage the post-bidding communication cycle, confirming results with customers and facilitating offer acceptance or rejection.
Cross-functional Coordination: Liaise with the BST team to secure appointment slots for successful deals, ensuring a seamless ownership transfer and transaction experience.
Reporting & Quality Assurance
TCA Compliance: Manage the weekly reporting for the TCA team, ensuring data accuracy for all inspection reports (averaging 3–5 reports per inspector based on capacity).
Valuation Support: Support the B2C CC team by providing rapid car value estimations to expedite customer decision-making and improve conversion rates.
Your Know-How
Minimum 5+ years of experience in automotive procurement, sales management, or branch operations.
Proven track record of managing large teams of inspectors or frontline staff in a high-pressure environment.
Exceptional negotiation and persuasion skills with a focus on closing high-value retail deals.
Strong ability to track operational metrics, manage scheduling spreadsheets, and produce accurate weekly performance reports.
Excellent interpersonal skills to manage both internal stakeholders (BST, TCA, B2C) and external customers.
Ability to work 6 days a week (including weekends) in a retail/branch-based setting.
Company
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