Operations Knowledge Management Associate (Content)

Bitkub Online Co., Ltd., or also known as Bitkub Exchange, 

Bitkub Exchange was established as a digital asset platform on 29 July 2016, licensed by the Ministry of Finance and regulated by the Securities and Exchange Commission (SEC), secured with ISO 27001 standards and advisors who are ready to provide customer advice. The first day of operation of the company is on 9 May 2018.

The Opportunity:

The Operations Knowledge Management Team ensures efficient knowledge sharing and continuous learning to support the Operations and Customer Support teams in delivering high-quality service, maintaining compliance, and driving success in the cryptocurrency industry. The Operations Knowledge Management Associate (Content) is responsible for creating and managing content that supports business objectives and facilitates operational effectiveness.

Responsibilities

• Create, review, and update knowledge content such as Macros, FAQs, SOPs, and articles for the Operations and Customer Support team and customers
• Maintain the accuracy and timeliness of content in the Knowledge Base, ensuring all materials are updated and written in appropriate, professional language
• Amend and revise content as necessary to adapt to changes in the work environment and processes
• Stay informed on industry developments and content management best practices by attending relevant meetings, reading journals, and participating in courses
• Assist in creating and ensuring the accuracy of announcements on the company’s communication channels related to maintenance, technical issues, and other matters
• Coordinate with external teams to address customer inquiries and ensure smooth communication and operational alignment

Qualifications:

• Bachelor’s degree in a related field
• Minimum 0-1 year of experience in content creation or related fields
• General understanding of business industry knowledge and Customer Support, Operations, and KYC processes.
• Fluency in English and Thai, with excellent verbal and written communication skills
• TOEIC score of 900+ (or equivalent English proficiency test score).
• Ability to generate new ideas for improving team processes and content quality.
• Proficiency in Canva or other visual content creation tools to design engaging content.
• Strong critical thinking and listening skills, with attention to detail
• Strong interpersonal skills, with the ability to build partnerships across teams and collaborate effectively
• Good time management and multitasking abilities, with a proactive, enthusiastic approach to work
• Open mind, with a willingness to learn and develop new skills

Nice to have:

• Experience in cryptocurrency, banking, online payments, exchanges, or trading
• Experience in content creation, Operations, or Customer Support
• Work experience in a high-growth startup or tech company

What You'll Get:

• Career Growth & Development: Opportunities to develop and expand your skills within our Operations and Customer Support teams
• Dynamic & Supportive Environment: Work alongside a team of passionate, talented professionals who are dedicated to innovation and customer success
• Competitive Compensation & Benefits: Enjoy a competitive salary, comprehensive benefits package, and additional perks that support your well-being and work-life balance
• Recognition & Impact: Your contributions will make a tangible impact on both customer satisfaction and the company's success, with opportunities for recognition and advancement

Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

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