Operations Knowledge Management Intern (Content)
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About this role
Bitkub Online Co., Ltd., or also known as Bitkub Exchange,
Bitkub Exchange was established as a digital asset platform on 29 July 2016, licensed by the Ministry of Finance and regulated by the Securities and Exchange Commission (SEC), secured with ISO 27001 standards and advisors who are ready to provide customer advice. The first day of operation of the company is on 9 May 2018.
Responsibilities
Monitor daily tasks on the company’s channels
Create Macros, FAQs, SOPs, and other knowledge-based content on the company’s platform and keep them up-to-date with proper writing languages
Develop and implement knowledge-sharing content and materials
Conduct tool research to enhance daily operations and efficiency
Stay updated with developments in related content by reading relevant journals, and attending meetings and relevant courses
Ensure the accuracy and timeliness of content in the Knowledge Base, ensuring all materials are updated and written in appropriate, professional language
Coordinate with external teams, such as People, Product, Marketing, IT, and internal teams, such as Operation, Customer Support, Quality Assurance, Customer Experience, and Customer Protection in order to fulfill customers’ inquiries and needs
Perform additional tasks in relation to the team
Qualifications
Bachelor’s degree in any related field
Fluency in English and Thai, with excellent verbal and written communication skills
Ability to generate new ideas for improving team processes and content quality
Strong critical thinking and listening skills, with attention to detail
Strong interpersonal skills, with the ability to build partnerships across teams and collaborate effectively
Good time management and multitasking abilities, with a proactive, enthusiastic approach to work
Open-minded and willing to learn and develop new skills
Interested in reading, writing, or experience in content creation, proofreading, or graphic design is a plus
Company
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